Would you return ineffective product under these circumstances?

Question

A friend recently got aesthetician's license. To build clientele and generate income she offerred friends discounts on services--I've gotten services that I wouldn't have spent the money on before.

i.e. A peel that retailed at $349, she charged only $40 for the cost of the products. I tipped her $85.

The lash extensions retail at $250 for the 1st app; she charged $80 and I tipped $80. For lash fill-ins: I pay $50 and tip $50 each time (2 1/2 hrs. of work 4 her).

The dilemma: She sold me a liquid silicone product to paint on the lashes to extend their life. It made them fall off. She advised me to use less, I did, same thing. So that was $100 down the drain twice. I wanted to at least return the product. She reluctantly said she would, but that it hadn't been a problem with others, and the $60 would come out of her pocket. So I didn't return it. A while later she told me that the stuff was a problem for everyone and not to use it.

My question is: Should I return the product?

Answer 1

I would ask her if she is returning products she has left to the manufacturer. If she says yes, then I would ask her to include the bottle's you have purchased. Would be no skin of her nose and she has admitted it is actually a problem for everyone. If she is not returning product then let it go - sounds like you have had a fair deal from her.

Answer 2

While in middle school we sent letters to companies stating that there product was defective the companies were very responsive and typically provided a refund our a coupon to shop with them again in the future. Threaten to sue them for loss of your eyelashes I'm sure you'll be suprised at their response.

Answer 3

I would, it seems reasonable. You might look into a settlement from the manufacturer.

Answer 4

I agree with square_dotzz.