How would I say this professionally?

Question

We own a paint and drywall business. We want to put a notice on our bid sheets that we aren't responsible for items left in our way, ie curtians, furniture not moved etc. Basically we had to take down some complex curtians in order to paint and the home owner raised a fuss about it. We want to say some like if you move your stuff, and we have to move it to paint or drywall, we're not responsible for putting it back. Or would it be better to just add a small fee to return the items if the homeowner didn't move them?

Answer 1

HOW ABOUT "ALL HOUSEHOLD ITEMS MUST BE REMOVED BY THE HOMEOWNER TO FACILIATE THE QUOTED WORK BEING DONE. NOT RESPONSIBLE FOR MOVEMENT OF FURNITURE, CURTAINS ETC. THE AREA MUST BE MADE READY BY THE HOMEOWNER." AND I WOULD ALSO VERBALLY DISCUSS IT WITH THEM TO BE SURE THEY UNDERSTAND

Answer 2

Some clients no matter what you do you'll never satisfy written or spoken. With a business you must be insured so let your insurance deal with it. I personally move and put back everything, I'd rather they didn't move cause they only put it in your way and you end up moving any way! Really how long does it take, just figure it in your estimate. I tell my clients only move it if my insurance can't replace it like some antique that's a 100 yrs old and I'm insured for a million dollars. Never had to put a claim in , been in business for 35 yrs and only advertised twice all word of mouth. Good luck and keep doing a good job thats whats gonna keep you in business!

Answer 3

Not just a small fee. You want to discourage the practice. Charge $50 for removal of each item, if you have to move them, take pictures before touching them, otherwise some attorney will accuse you of ruining it. On your bid/contract, say that bid does not cover additional work need to make walls accessible

Answer 4

Preparing for installation day

Please remove all personal items from the work area prior to installation day. These items will include but are not limited to wall hangings, curtains, furniture, nick knacks, breakables, electronics, ect. If you require assistance with any items you are unable to remove from the work area yourself please notify us prior to installation day so that we may make arrangements to accommodate you. If there are any items left in the work area that are not specified on the work order we will not be held responsible for their condition or replacement.

At the time your customer notifies you of items to be move you may specify a charge or not.

Answer 5

I would put a clause in the paperwork that "If items invading he workspace is not cleared, we are not responsible for loss, damage, or re-installation of curtains, furniture, or anything of the like." Just an example, but I hope it helps

Answer 6

Please ensure that all soft furnishings have been moved safely from our area of work prior to us commencing the job and remain so until we have left your home.We cannot accept responsibility for any loss or damage to any such items given the nature of our work and the materials we are obliged to use.Thank Youi

Answer 7

put it all down in writing BEFORE you start the job. That way YOU are protected and they are informed and protected. You risk lawsuit if you do not have a written agreement that spells out terms. It can be 1 page long but still, have one.

Answer 8

Homeowner is responsible for removal and reinstallation of all drapery and drapery hardware unless (insert name of your company) is notified prior to commencement. If you prefer, we will remove and reinstall these items for a fee of (whatever).

Answer 9

First get it in writing! You don't want to get involved in a your-word-against-there's situation.

"Please be advised that we will not be responsible should any items need to be moved should they obstruct the work being carried out" .... plus whatever else you choose to add

Answer 10

I am proficient with Microsoft word, excel and power point