Did anyone ever notice that tech support people based in India often use identical phrases. Some examples are:"Thank you for that information" "That is true"
I'm curious if they are taught to say certain responses.
2007-01-31 16:01:49 · 8 answers · asked by computersupportperson7782 1 in Society & Culture ➔ Languages
I am most certain they read from scripts!
Imagine if you were giving customer support and supposed to develop a "rapport" with your customer.... in a language that wasn't your native one. That would be difficult for many as decorum, humor and business phrases vary from language to language. It isn't a conspiracy! However, I do think your curiosity is well-founded and likely true...
2007-01-31 16:03:50 · answer #1 · answered by Angie28 4 · 2⤊ 0⤋
I know they are for a fact, my company relocated to India as a cost saving measure. Personally I believe the Indian call centre people have to be given a chance and they are taught to speak to customers in a very polite manner, Im sure they will not sound so robotic in time as they get used to dealing with so many people abroad. They value their jobs greatly and it is such a good job for some people over there who may not have other opportunities. The call centres I believe are of a very high standard and they expect the staff to have the same. Once they understand the different ways we speak I am sure they will chill a bit more but I found a sense of humour goes down very well and I could really make them laugh at times which helped - its all about education - I feel sorry for some of the abuse they have to put up with - I have heard so many racist comments from people who cant bear dealing with them, they should try working in a call centre themselves! Im from down under and Im very glad for all the pockets of Indian people we are getting here now, they have great shops and restaurants.
2007-01-31 16:12:07 · answer #2 · answered by Anonymous · 0⤊ 0⤋
They take voice lessons and they are given a script based on the regional area they will be taking calls from. So if you live in Chicago it's likely that they mike say a regional phrase like "how bout them bears" or "da bears". It's possible that the in area you're from has been identified that "Thank you for that information" and "That is true" are common regional phrases and get used often just because of where your call originated.
2007-01-31 16:07:55 · answer #3 · answered by Anonymous · 0⤊ 0⤋
I can't understand half of what they say. I had one on the phone today as a matter of fact, and when i said I only wanted to talk to an American who was located in the USA the guy got all bent and twisted and started blubbering and spewing gibberish so fast it sounded like a toilet flushing.
I am sure they are taught to say certain catch phrases. I've noticed the same thing. I think it's pathetic.
I've had it with these people.
2007-01-31 16:06:02 · answer #4 · answered by Kokopelli 7 · 0⤊ 0⤋
Who knows. I made that observation long ago, but at least they know what they are doing. Most tech support people are smart, and I'm glad they give us answers to out technologically-challenged questions.
2007-01-31 16:04:52 · answer #5 · answered by Isabela 5 · 0⤊ 0⤋
WELL, THERE IS BROAD OUTLINED PROTOCOL TO FOLLOW WHILE TALKING TO CLIENTS & THESE ARE CERTAIN STANDARD PHRASES THAT ARE COMMONLY USED BY PEOPLE WHO ARE BEING SERVICED.
A FAIRLY IN DEPTH STUDY IS CARRIED OUT OF THE REGION WHICH INCLUDES A SPECTRUM OF INFORMATION & CONCLUSIONS OR STANDARD RESPONSES ARE DERIVED.
HOPE THIS HELPS.
2007-01-31 16:06:49 · answer #6 · answered by Sarang 4 · 0⤊ 0⤋
how do you know that it would be out sourcing? Shiva is god, m8 only fitting that your prayers would go to India.
2016-03-28 23:14:53 · answer #7 · answered by ? 4 · 0⤊ 0⤋
Yes. Why the hell are we supporting India?
2007-01-31 16:04:20 · answer #8 · answered by littlechrismary 5 · 0⤊ 1⤋