How can I repair the Damage To My Hair?

Question

I asked my hairdresser to tint my hair all over to even out colour then highlight it. What she actually did was highlight my hair with two colours (golden blonde/bleach blonde) and then to my horror dabbed another gold shade in onto the hair that wasn't highlighted and left the whole lot for 55 minutes. I had queried the fact she hadn't tinted my hair frst then dried it to apply highlights but she assured me she was right and even the senior stylist agreed. My hair turned ginger so they then put a toner on it and then put more highlights on the top roots. I also asked her to remove the colour after around 30 mins but she said it hadn't taken. When I complained I was told 'but you've got red in your hair' (I am mid brown naturally). The manager is now going to put another tint on it on Thursday but I am not happy. What can I do - a brown tint will turn it green. And they had the cheek to charge me £90 and threatened to sue me if I didn't pay. Please please can someone help?

Answer 1

don't go back there on Thursday they suck..they don't know about hair...fine a spa in ur area that has a website...call em and check em out..find someone who uses Aveda dyes and products go to them...they are professionals and can fix ur hair.....you need a good trim and full foil with 10 percent peroxide....then in 6 weeks u gotta go back to do it all over again..thats the part that sucks..but then u might want to throw in some lowlights as well as a few foil highlights...do not get chunky highlights ever.....

Answer 2

You should have refused payment on the grounds that you did not get what you asked for. I agree that you put the highlights in then colour rest of hair a same time however it seems they didnt try for the result you asked for. Putting a brown on top of the red will not turn green as the red is the pigment. without the red putting brown on bleached hair would indeed go green tinged. DONT allow them to put the brown all over for this reason. Explain that you are not happy and would prefer to go to another salon for advice and make them foot the bill. Also ask for a refund. Ask to see qualifications and report to Hairdressing council if you want to make a further complaint.

Answer 3

first of all if you can put up with the colour leave it to grow out as you have had a lot of chemical abuse to your hair. And your hair will not go green if you dye it brown if there is enough warmth in there (either red of gold, preferably red) to knock out the khaki. The brown will fade with in a couple of weeks as by the sounds of it, it looks very blonde, so it will need doing a few times. But do not do this your self, go to a reputable salon and have it done professionally as i don't trust home colours because you never quite know whats in them. Make sure you keep conditioning your hair well, and leave it in your hair when you go to bed a couple of nights of week. Tell people about the salon that you when to as a bad word travels further than a good word.

Answer 4

contact your citizen's advic bureau. you not only shouldn't have topay for the damage alrady don but they should pay you for gtting it repaired plus damages

Talk to management

First talk to the salon proprietor, manager or senior stylist about your grievance. If you are not able to resolve matters by discussion, you will need to decide whether you want to take the matter further. Remember as the industry is unregulated, this means going to law.

Is the stylist registered?

Establish the full name of the stylist (“Jane from Headlines” is no use) and whether they claim to be registered. If they are a state registered hairdresser contact the Hairdressing Council (on 020 8771 6205) who will explain the facts, what can and cannot be done. For the record, of the many thousands of complaints received over the last ten years, less than ten have involved state registered hairdressers.

If the hairdresser is unregistered...

Bearing in mind the total absence of regulation, a decision needs to be made as to whether or not to go to law. A number of High Street solicitors belong to a body known as the Association of Personal Injury Lawyers or APIL.

APIL may be contacted at their headquarters: 11, Castle Quay, Nottingham, NG7 1FW; Telephone: [phone] or online at www.apil.com. APIL will be able to advise you of a member in your area. The local personal injury lawyer will then be able to advise whether or not it is worthwhile proceeding, the chances of success and the likely costs involved. An increasing number of lawyers seem, nowadays, to offer “no win – no fee” deals. Presumably such deals involve lawyers acting only in cases with every likelihood of success and by requiring substantial portions of settlements.

Where physical harm is caused to hair or scalp and medical treatment is necessary, the chances of success at law are far better than where an unsatisfactory service, such as poor permanent waving, bad cutting, extensions falling out or simply poor styling are involved. If available, photographic evidence - before and after shots of the hair - will be useful in preparing a case.

Answer 5

It isn't so much as the colour itself, but the base colour of whether it is an ash, orange, or red base. That will determine whether the brown will turn it green.
Sounds like you need to take a break from hair colouring and let your hair rest for a few months. Use a neutral base (non ash or orange) rinse.

Make sure to condition your hair as the chemical work has probably taken quite the toll. If you have access to professional conditioners, use them and let your hair drip dry.

Answer 6

i wouldnt ever go back to that salon and i certainly wouldnt of payed for it.

how in the world would they sue you when its their fault they fucked up? you have a right not to pay if you are unhappy.

as for the red in your hair. you may have a slight red tone in your natural colour but that shouldnt be an excuse for what they have done.

i would recomend a deep conditioning treatment at home once a week (you can buy them in all the shops leave on for half an hour intead of the time recommended) and not to dye your hair for a while coz your not just changing the colour you are also drying your hair out.

i certainly wouldnt go back to that salon ever again.
i bet the manager will charge you lots to correct it.

sounds like they just wanted to practice dying hair and you were the unlucky client.

Answer 7

Well first of all I'd cancel your appointment for Thursday and make an appointment with another hairdresser. Take photos of your hair from different angles with a good camera. If I was you I would look in to taking them to a small claims court to get your money back. Its an awful thing when stuff like that happens but its your duty to make sure they don't do it to anyone else. Hope you get it sorted xx

Answer 8

Damn, I've done better jobs myself with boxes of $3 haircolor from Walmart. Going from dark to light, and light to dark.

They seriously suck. Threaten to sue THEM for f*cking your hair up. I would go to ANOTHER, more reputable hairdresser to fix this mess. Ask around, ask who's qualified. They don't seem to be. I don't know what the standards are in the UK (by that I mean I don't know if hairdressers need licenses there, but they do here) but surely you can find someone who actually went to school for this. They sound really unprofessional.

Answer 9

OK So people with any shade of brown in their hair have a red undertone. (Brown hair is composed or red,orange,and golden undertones) that is what they were talking about And when you bleach it it turn to a golden color the only way to get it blond is to use a high level peroxide or to double process it (which that is what they were trying to do) If you are unhappy with the service you can ask to get your money back or have them pay for you to get it done the right way.

Answer 10

You have every right to demand what was originally offered and they do not have a leg to stand on as long as you don't back down. If at any point you are not happy you can ask them to stop and rectify what they have done. They should not charge you for this. They are more worried about you suing them than the other way round. Stand by your guns and don't be beaten down. Good luck