comming home from work i decided to stop at tim horton's,ask for a tea an a muffen,i pointed too the one i wanted,the person waiting on me said NO,you have to take the one close to me,it's policy???i didn'd argue and left with just tea,a little confused
2007-01-30 06:25:45 · 22 answers · asked by Anonymous in Society & Culture ➔ Etiquette
They are obviously more concerned with policy than return customers. If you're paying for the muffin, why should you be forced to pay for a muffin that isn't of your choice? If for no other reason than the principle, I would have opted out as you did. So many people would have accepted the abuse, and they would have felt badly about themselves for not making a stand in their own behalf. I completely agree with you, and if more people did the same thing, we would change their "policy" Good for you!!!
2007-01-30 06:40:39 · answer #1 · answered by annie 2 · 0⤊ 1⤋
What?!? no- thats a rediculous "policy" that i'm sure he just made up because he's got an attitude from people being picky- or maybe they're trying to sell thier older muffins first- but that doesn't mean you have to buy whatever they hand you.
Its your money and you stated that you wanted to buy a specific muffin that was actually for sale- theres no reason- no reasonable "policy" that should deny you being able to buy that.
the person waiting on you was very rude - I wouldn't have bought the muffin after that. i'm glad you left with just tea and didn't buy the muffin~ but i don't think it would have been out of line to ask why a customer can't choose what they want to spend money on.
2007-01-30 14:36:44 · answer #2 · answered by miss m 2 · 1⤊ 1⤋
I've never heard such a ridiculous thing! I've had people roll their eyes at me when I want a 'specific' something, but never refuse to give it to me! It seems so silly, but it would really put me off the place. Not a big enough deal to make a scene or ask for the manager, but I wouldn't go back. And it's a fact that a dissatisfied customer will tell up to 10 people about their dissatisfaction. It can affect business. Look how many people you just told?
Polly
2007-01-30 14:38:21 · answer #3 · answered by Polly 4 · 1⤊ 1⤋
I would of then replied "MY policy is to purchase what I WANT... I am the customer and without customers this place would NOT be in business !" I would of then told this to the manage and then would not do business with that establishment EVER again !!
If people would simply stick up for themselves, they would see how far a little respect goes !
Sorry you had to go through this... many restaurants seem to think they can thrive by dictating to their customers !
2007-01-30 15:29:24 · answer #4 · answered by Kitty 6 · 1⤊ 1⤋
That's bull. I work at Mc Donald's and even if our Mc Chickens have only been in our holding trays for 5 minutes (15 minute Max) and someone comes in and wants a fresh one we oblige them. They were using the FIFO procedure (First in First Out). They are supposed to rotate stock and use the oldest first, but if the customer wants a specific item they need to give it to you. Next time you go in I would ask to speak to a supervisor and tell them that you want a fresh muffin.
2007-01-30 14:57:02 · answer #5 · answered by Ryan's mom 7 · 1⤊ 1⤋
You are fully entitled to get exactly what you pay for, subject to the sole provision that the item must be available.
The clerk may offer a substitute if the desired item is not available. You may accept the substitution if you wish, however, if no substitute is acceptable to you, then they must refund your purchase price, including any applicable taxes.
Neither the clerk nor the management has the right to dictate what you will or will not be given in exchange for your money.
2007-01-30 14:42:41 · answer #6 · answered by Ef Ervescence 6 · 1⤊ 1⤋
The customer is always right... I think you came head to head with an over zealous muffin man.... I bet he has been reamed by his boss before about not getting rid of the stale inventory. I'm sure the manager would have given you your choice.
2007-01-30 14:38:38 · answer #7 · answered by Kat 5 · 0⤊ 0⤋
sounds like the "policy" was just the person being lazy to me....
usually in most places if you ask for a specific muffin (or whatever it is) there is never an issue....i would be curious to know if you went back on a different day and a different clerk helped you if you would get the same answer about policies
2007-01-30 14:32:45 · answer #8 · answered by SNAP! 4 · 2⤊ 1⤋
My that's odd, and rude of the person waiting on you. I would have just taken the tea, as well, because you should have the right to the muffin you want.
2007-01-30 14:36:45 · answer #9 · answered by Anonymous · 1⤊ 1⤋
Of course you should. Would you allow a car salesman to choose your car for you? Would you allow the grocery store to decide which items you can have? If the items are on display, then you can choose. My guess is that the ones closest to him are the oldest, so they don't want the muffins to get stale. Nevertheless, they are on display, so you choose.
2007-01-30 15:27:35 · answer #10 · answered by Anonymous · 0⤊ 1⤋