I sell vans, when a customer says "just looking" what is the best follow up answer without being pushy

Answer 1

Let him drive it. No harm in looking or trying.

Answer 2

The key to good auto sales is to NOT let them just look. People don't go to car lots to "just look". People in car lots are ready to purchase a vehicle. I completed a training course in auto sales this past July, and we were taught that a proper introduction is key. After a "I'm just looking" response, respond with, "Well my name is XXXX, and I'd be more than happy to help you find your new vehicle. What's your name?" Always write their name down, but ask if they mind, first. "Would you mind if I wrote your name down? I'm terrible with names." If they respond either negatively or suspiciously, assure them that, "I only want to give you the respect you deserve." and be sincere.

Auto buyers view the salesman as the bad guy, especially male vehicle salespeople.

From there, you're going to want to find out what would suit them. Ask questions, but most importantly, listen. Find out about their family. If the wife isn't there, will she be included in the decision process? How many, if any, kids do they have, and do they play any sports? What do they do for a living? What are the top 3 things they are looking for in their next vehicle? What are their hobbies?

From this, you can begin to weed through your inventory and select (hopefully) between 3 and 5 that would suit the requirements. Never, EVER let them simply roam the lot. Once you do that, the customer has taken control of the situation. Always drive the vehicles you are showing to the customer yourself, and make sure they are in acceptable appearance inside and out, and adjust the interior climate to a comfortable level before bringing a vehicle around for a test drive.

During a test drive, YOU should already have a planned route, and have a turnaround point chosen. You drive to this point and point out the features of the vehicle casually. At the turnaround point is where you will allow the customer to drive back to the lot. Have them park in the reserved or sold vehicle area in the front of the dealership so they feel more confident in the vehicle.

The last thing you want to do is get irritating, but if the customer is adamant that they cannot make the purchase immediately, find out the time frame, get contact information and follow up! Business cards are a must, and advise them of when you will be following up. Schedule a time for them to return, if possible.

In the rare case that you do not have a vehicle in your inventory to meet their needs, I'm sure your dealership has a network. Find what they are looking for in your region, let the customer get a feel for a SIMILAR vehicle, and arrange for an exchange between dealerships.

The customer is your #1. Without them, the salesman is nothing.

Answer 3

Most of the below answers are great, but how about not getting to that point. When you approach the potential customer, ask "How are you doing today" or something similar that will not allow a yes or no answer. It may sound surprising but many people will answer "automatically" with "just looking" anyway. At this point I would say something (in a non-sarcastic manner) such as "feel free, but how are you doing anyway?" Usually most people will realize they didn't really answer your question and will open up a little. Some laugh, some continue w/ the pre-programed "just looking" response, and some become assholes. It never ceases to amaze me that people who come into a store or lot get upset that someone is trying to sell them something when they would usually be the first ones to complain if no one approached them. The secret is to get them to talk to you. BUT, and this is the main point, be willing to walk away without it becoming a competition between you. Good luck.

Answer 4

Maybe say "OK, great thank you or taking the time to come and visit us". If you still have their attention at this point you could start asking some nice questions whilst notice what they are looking at most (hopfefully not the exit)

Also there's a book called "Blink" which has a great chapter in it about being a successful salesman - cars in the example but would be just as good for vans.

Good Luck

Answer 5

Well David I will say one thing you popped a Q that got over 30 answers in an hour, shows me you got some people skills, now how to use them becomes another matter.

I been in the auto industry for over 30 years selling vehicle's and can honestly say thinking back it was tops 2% that I would back away from saying to myselv what a F****** idiot...

As you approch... the consumer knows that eye contact is about to happen and what you say will make the difference...if you use the old bullshit greeting with the hand shake line... hi my is - welcome to, you have joined 90% off salespeople that make from $ 20,000 a year to $ 80,000 and wonder how the other other 10% makes all the $$$$.

My answer is to long with many branches, go to my website http://www.usedcartips.org/ and study what I am about, and then if you want answers make contact, I made it huge and retired early

Answer 6

in my opinion, you should smile and invite the customer to browse at his leisure. don't pester him or tell him about how great the offers are. people generally know how to choose a product , and they have a good idea of what they are looking for. the customer, i think, is more likely to approach you then to ask questions if he is interested. i hate it when i go into a shop and a salesperson follows me around trying to push me into buying something. i usually just walk out of the shop and don't buy from there. personally, i am much more likely to make a purchase if i am allowed to look around at ease, knowing that the staff are available if i want more information.

Answer 7

When a customer says they are "just looking", then I would simply say, "Well, if you see anything you like and have any questions just let me know". Also let them know your name so they know who to ask for if they do have a question or come back another day. Customers who are just out browsing dont like to be bugged and followed around. If they see something that interests them they will come find you.

Answer 8

I have been given my first pony while i became 11 (because of very loving mom and dad and a great style of nagging from my section!) and that i ought to assert that for my section I under no circumstances had the difficulty of no longer being stricken. whether, there have been a pair of alternative youngsters on a similar backyard as me who could no longer be stricken one minute yet had to do lead rein classes the subsequent. i think of the only factor you're able to do in this occasion is clarify that he won't be waiting to do lead rein classes except he rides greater often and gets in contact with the ponies. you need to describe that it is his selection as to if he rides or no longer and which you're unlikely to push him into it, in spite of everything, he's barely 6 and the vast majority of 6 12 months olds won't be in a position of make their minds up on 0.5 the failings they decide to do, yet you besides mght ought to tell him that he can not ***** while he abruptly variations his techniques approximately issues and you have not got the time to deal with that. you do no longer sound like a pushy pony mum to me so i does no longer difficulty approximately that. i for my section can not have babies yet I do have an 11 12 months previous step-daughter. we've found that the suitable thank you to get any variety of selection from her is to communicate to her like an grownup, no longer giving her too many possibilities, and not in any respect shouting at her. We basically clarify that once she has made a call then she has to stick to it. possibly supply it a attempt and notice the way it is going, yet attempt to no longer pull too lots of your individual hair out over it.

Answer 9

If you've been doing it a while you soon sense the real buyers from the browsers/dreamers. If its a dreamer then just leave them walking round, sod all you can do with them even though you would like to throttle them for marking up your windows with their nose print.

The real ones, leave them to browse for 10 or so minutes then go back out and ask if there is anything in particular they would like. Also tell them to give you a shout if they need anything.

Answer 10

Just looking is an Auto response,I did 25 years at the sharp end selling motors, so............. Politely introduce yourself.........say if the rs anything you need to ask me or give me a shout, Smile, keep your eye on the prospect, OFFER THE GUY A TEST DRIVE(or as the man says you ain't got ****!!!!!) Sell,sell SELL!

Answer 11

I'd agree with Mick B on this, but make sure you're around if the customer does begin to look for you. Smartar*e or pushy remarks would get me gone, too!