Any help with waterproofing problem?

Question

I bought a Berghaus "waterproof"Coat for hillwalking and it has let me down despite frequent re-waterproofing. I feel like sending it back but have had it 18months now. Anyone else has problems with this make or is it just a one off? My husband's seems ok.

Thanks. It is Goretex lined and I use Texwash and Texmax exactly as instructed but still useless. I have a thin roll-up Regatta thing that's better.

Answer 1

The Gear> After Care
After Care

BERGHAUS GUARANTEE

All Berghaus products are fully guaranteed to the original purchaser against defects in components, materials and workmanship. If the product is found to be defective before use, or fails due to a manufacture, component or material fault, then Berghaus will repair or replace it at its own discretion. Excluded from the guarantee is damage caused by normal wear and tear, accidents, inappropriate use, incorrect methods of care or repair by persons other than Berghaus or its appointed agents. This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential losses or damages. All enquiries regarding the guarantee should be made to the retailer from whom the product was purchased. This guarantee does not affect your statutory rights as a consumer.



All goods to be returned to the retailer who will deal with your enquiry.



It is essential for both hygiene and for a proper assessment that all items are returned in a clean and presentable fashion.



Should you have any queries or need advice on any of the above please do not hesitate to contact any member of the After Sales Team.



Berghaus Ltd.
12 Colima Avenue
Sunderland Enterprise Park
Sunderland
SR5 3XB

T: 0191 516 5700


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Office Hours: Mon-Thur 8:30-17:00, Fri 8:30-14:00



After Sales Co-ordinators: Lisa Marshall, Linzi Taylor, Jason Ward





BERGHAUS REPAIR SERVICE



If a garment becomes damaged, and is not covered under the terms of the guarantee, i.e. not due to a manufacturing, material, or component failure, Berghaus recommend the following professional repair services.



Clothing / Rucsacs / Gaiters


Boots / Rucsacs / Gaiters

TUNDRA

Unit 3, Baird Close, Stephenson Industrial Estate, Washington, Tyne & Wear NE37 3HL

T: 0191 419 3444

[e-mail]

www.tundra-repairs.co.uk


Lancashire Sports Repairs

19 Athletic Street, Burnley, Lancs. BB10 4LP

T: 01282 439109
F: 01282 714139
[e-mail]
www.lsr.gb.com

All repairs carried out by Tundra are guaranteed rendering the garment fit for the purpose for which it was intended.

Answer 2

If you have 2 of them and one is OK then I would contact them and tell them what is happening.
Most companies will be happy to replace it for you.

I prefer and use almost exclusively products that are Gore Tex lined for waterproofing.

I see you added the Gore Tex part. It might have come apart at the seams where the Gore Tex is taped?
I have only had one 'go bad' and it was the first one I ever owned, about 18 years ago, and I think it was because I didn't wash it enough nor did I use Tech Wash, NikWax or any other product. :-(
It was my fault and since I haven't had any problems with them.

Answer 3

have you ever tried a curling mascara that's no longer water resistant? Maybelline has a product called Sky hi Curves in water resistant and non water evidence. I even have heard stable comments approximately conceal lady's Lash top.

Answer 4

Send it back to the company or get your money back! :)