I just did a balance transfer into a new citi card. I did not receive the first statement, so I got a second one (for me the first one) charging me an extra 40 dollars for late payment and now my 0% APR has become a 12% APR. I do not care paying the late payment fee, but is there any way to keep my 0% APR taking into account that I NEVER received the first statement??? I do not even have the credit card, so I could not even log into the internet because I did not have my credit card number or verification code...
2007-01-25 03:15:01 · 5 answers · asked by dltscyc 2 in Business & Finance ➔ Credit
Call the customer service phone number on the back of the card. Tell them what happened. They may or may not help you out.
It's really up to them to decide. You can't force them to change the rate back. They are following the rules you both agreed to.
p.s. I would be nice about your request. You're in no position to be demanding.
2007-01-25 03:25:09 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Give customer service a call and explain the situation. The credit card company is in the business of keeping customer, not allienating them. Be nice and request that they reverse the late fee and financing charges as well as returning the APR back to the promotional rate of 0%. The 12% APR is the penalty rate because you missed a payment. Most of the customer service reps have the authority to reverse one missed payment/ late fee. if not politely ask for a supervisor. If they unwilling always offers to close the account and transfer the balance elsewhere.
2007-01-25 12:05:17 · answer #2 · answered by Tom 1 · 0⤊ 0⤋
It sounds like you waited for the balance transfer and might have missed making a payment on your original credit card.
Basically the balance transfer went through after your original credit card payment was due, and that caused a late payment which allowed Citibank to raise your 0% APR to a 12% because of the universal default rule.
I always make sure I continue making regular payments on my credit card before and during the balance transfer process as it can take a while to post, and I don't want to incur any late fees or penalties.
I'm assuming that's what happened. Try to fight if with Customer Service. Tell them you're going to go elsewhere unless they make it right!
Learn more at http://www.thetruthaboutcreditcards.com
2007-01-25 12:09:36 · answer #3 · answered by Todd S 3 · 0⤊ 1⤋
Definitely call customer service and explain. If the first rep you talk to says that they can't help you, ask to be transferred to the "loyalty department" or "retention department." Those can be magic words that will get you to a rep with greater authority and flexibility. If asked why, you can just say that you're considering transferring the balance again because the 12% deal isn't helping you at all.
2007-01-25 12:17:36 · answer #4 · answered by Anonymous · 0⤊ 0⤋
unfortunately, it is your responsibility to make payments whether or not the US Postal Service delivers your billing statement or not...remember this goes or anything, rent, phone bill, gas bill, electric bill, etc.
2007-01-25 12:02:53 · answer #5 · answered by sunbun 6 · 0⤊ 0⤋