What should I do???

Question

I recently got my hair cut,colored, highlighted,and styled($155).When leaving the shop I was 100% satisfied,I thought she did a wonderful job,but I think I was more excited about the style rather than the color.But when I got home I realized I had an arburn color w/medium golden highlights.But the most disurbing thing was the only noticable color was all on top and an inch from my roots down I had a regular dark brown color with barely any highlights.The stylist took her time and was very kind so I would feel really bad if I have to go back and tell her the problem.My question is,should I go back and tell her,and if she agrees to fix it,will I be charged regular price for recoloring it? Or should I just go somewhere else?

Answer 1

Hi Jo, I would definately go back, you dont have to be nasty, if you feel bad, phone first ask to speak to the stylist who did your hair, tell her politley that you loved the colour when you were in the salon but when you went home you noticed the colour was more noticable on top & can hardly notice it on the bottom. If she is a nice hairdresser she will glady ask you to come back in so she can fix it, remember word of mouth is the best advertisement for any business & they want to keep there business & gain more customers, therefor they must keep the customers satisfied. If she refuses to look, she isnt as nice so whay should you be so nice & take it further, either go to her manager (but I am sure it wont get to that) but if it does you threaten them with consumer affairs. Remeber nice is the best policy, if your nice to them, they usually respond the same way.
Good luck

Answer 2

I agree with Ree!!!

Answer 3

go somewhere else