I agree with you...I had a nurse who had given me a hematoma when she was checking blood pressure in an arm with an IV! She did this twice! I was out of it a little because I had just given birth--but I wouldn't let her near me again.
I also had another nurse bring in a baby to have me nurse...I look down and I tell her, "This is not my baby." "Yes he is," she said emphatically. I replied, "Uh, no he's not!" She checked the name tag...found out that the baby was, in fact, not mine...apologized and went and got my son.
Yet, another nurse...after my son had had his circumcision; I was pressed to nurse him because the baby is supposed to gain a certain amount of weight in a given time...to be released. Well, a circumcision puts a baby into shock...and the only thing my son wanted to do was sleep...I was very unsuccessful at getting him to nurse. This particular nurse gave me a nasty look and told me that they would start feeding him a bottle if I couldn't get him to nurse within the next 4 hours. I told her that she ought to know that circumcised babies do go into shock and that I will get him to nurse as soon as it was possible and to back off. "I’m going to be nursing this child, and I do not want you ruining my ability to get my milk up to snuff!" She left me alone and I did get him to nurse.
Your situation was more severe. Hospitals do usually provide a survey to fill out (sometimes they send it)...I would make sure to get one, if you haven't and fill it out honestly with your story. That man should have NEVER exploded like that...even if he was having a very bad day otherwise. We realize that they have a job to do--and that sometimes short staff can overwork people...making them overtired, but this is the hospital's responsibility and liability issue....not something that the patients should endure. You must always be aware of the care you are receiving...or the care that is being administered to a loved one. If you find a good doctor, nurse, aid...try hard to keep them.
2007-01-24 01:26:35
·
answer #1
·
answered by What, what, what?? 6
·
0⤊
0⤋
Would you put up with bad service from a hotel that you were paying several hundred, if not thousands of dollars a night? No. You'd contact the supervisor and report the person giving you grief, most likely, and demand something be done about it. I would.
The same applies in this situation. You are a patient and you are to be taken care of, and you are to be treated with respect and dignity. Find out if there is a patients advocate department and REPORT the people that exploded and were behaving inappropriately. They may have a pretty certificate from a nursing program, but they are still customer service agents and your comfort and well being should be their top priority. Mistakes are unacceptable, and the people that made those mistakes need to be disciplined, if not terminated.
Trust me, you can fight and win against bad service at a hospital. A local hospital here tried to charge me merely for being in their waiting room last year. I had gone to my doctor earlier that day for pain in my left side that had come on fairly suddenly. As it turns out, I had a kidney infection and a couple of stones to pass. My doctor let me know that there isn't alot to be done except wait it out, but if I was in ALOT of pain, to go to the ER for care. Later that night, I was in so much pain I couldn't walk, it hurt to breathe, and I fainted a couple of times from pain. My boyfriend took me to the ER where he told them what was going on, what my doctor had said and signed me in. We were treated very badly by the reception, I remember the woman having a really disgusting attitude and telling my boyfriend well if she faints, just get her in a chair. 6 hours later, I had passed the stone and was still in the waiting room, and had not even been through triage. We left. I received a bill for over a thousand dollars for supposed laboratory work, a visit with a doctor, etc. Needless to say, I disputed it and won, and the receptionist was terminated when I filed a complaint about her behavior.
2007-01-24 01:26:39
·
answer #2
·
answered by sovereign_carrie 5
·
2⤊
0⤋
There are good hospitals, there are bad hospitals. Please try to be more understand with the people you deal with and let me tell you why. I recently started working in a new position a couple of months ago. I now work in a large teaching hospital. Prior to coming here, I spent nearly 4 years working in a small community hospital. The last year or more that I was there, employee morale was on a downward spiral. People did not believe they were being treated fairly by management (a lot of truth to that), a lot of turnover, many long term employees (management included) were leaving, we lived with constant rumors of being bought out by one of the large hospital systems, hospital administration was pushing too much renovation at once, basically at the cost of patient care, patient/employee safety and employee satisfaction (by the time I left most employees had to park off campus more than a mile away and had to be shuttled to the hospital). It really was not a good situation there and adminstration really didn't seem to care. In the last few months I was there, it got worse. People who had been there for YEARS were being forced out of their job, not voluntarily resigning, and this was bringing employee morale to an all-time low. Given all that had been happening there, I would not want to be a patient there, but really the employees can't be blamed...it starts at the top. There are plenty of other hospitals where employee morale is high, they are being treated much better by administration and management and this in turn pays out for the patients.
Long story short, before you complain about the people you have dealt with, find out what's really going on at the hospital to determine who's really to blame.
By the way...just so you don't get the wrong idea...I'm not in a patient care position, but I did get to see a lot of what went on...I always was more of an observer there, keeping to myself because it was so obvious the situation was not good and I did not want to stick around.
2007-01-24 01:21:23
·
answer #3
·
answered by Sunidaze 7
·
0⤊
0⤋
I agree with the first person's answer. I have worked in an ER for the last two years and I see it in just about every department.. They're burnt out but they're too lazy to find another job. If you go into a field that involved taking care of others and you start to dislike your job, then it's time to find another job because you're merely hurting people instead of helping them. I'm very sorry for what happened to your grandfather. He did not deserve to be treated like that and when he questioned his medication, he was within every right in the world to do so. You have every right to be 100% in charge of your health care. It's your body and your life and your right to take care of it. You can always ask to speak to the charge nurse or the house administrator. Regarding the medication, you can speak to risk managment (if perhaps he'd gotten something he was severely allergic to, it could have killed him) I hope your grandfather feels better soon! Good luck to you and to him.
2007-01-24 01:18:51
·
answer #4
·
answered by Just me 3
·
1⤊
0⤋
All too often people accept whatever poor treatment they receive at the hospital because they think they have to; nothing could be further from the truth. You would be doing the hospital and other patients a great service by contacting the patient advocate's office in the hospital and reporting exaclty what happened. Imagine you are staying in a hotel that costs $2000 per night, and an employee yelled at you like that. You would report them immediately, and you should do the same in the hospital.
Too many of those people think they are bullet-proof because they work in a hospital.
2007-01-24 01:12:44
·
answer #5
·
answered by ? 6
·
3⤊
1⤋
Please be sure to write a letter about this. Your grandfather is coherent and capable of reporting behavior like this. Speak for those who cant. Imagine this dude tossing around and invalid, another senior, a child or another person who cant speak for themselves.
I have visited the ER many times and I know what you mean.The last time I was there for a gallbladder attack, I waited in for 6 hours, -10:00 p.m. untill 3: a.m. -to see a Dr. he took my pulse heartbeat, -whatever they do-. He said he'd be right back, so I waited in the room for 2 1/2 hours, finally i came out in my night-gown thing and he was reading the friggen paper! He said I could leave, but he should have been more timely about it, and definitly not have forgot me and finished my chart. plus he smelt like cigerattes
So this short time for me...... well 11 hours in almost 4 years -was very stressful and anxiety filled, I thought i was dying! I was very angry that no-one could confirm what was wrong, that I waited 6 friggen hours. and that the Dr. LEFT me for 2 1/2 and did not come back to say I could leave.
imagine that you deal with people in pain every single day, for an 12 hour shift, people hurting, dying, and their streesed out families I definilty would not like to deal with that. They are people just like you and me. Just because they "work" in the health care field does'nt mean they have to care.
2007-01-24 01:26:36
·
answer #6
·
answered by takethepain2579 2
·
0⤊
0⤋
there is little or no "advantageous mild" once you've the VA or Tricare... i'm able to purely bypass for "approved" medical medical care at particular places lower than Tricare and the VA Healthcare device... and it takes over a month to get an appointment after being on carry with the computing gadget-operater for 0.5-hour! My 70-12 months previous dad become denied insurance for a civilian health midsection stay for pneumonia and had to pay the bill himself... then they killed him later with their "care". LASIK and chiropractors for my lower back also at the prompt are not lined. i'm under no circumstances given discomfort medicine better than motrin. i ought to bypass on yet no listens in any case because i must be brainwashed through Beck... appreciate a similar as i'm getting if it passes even with the want of the human beings.
2016-10-16 01:01:17
·
answer #7
·
answered by Anonymous
·
0⤊
0⤋
If you were able to manage the stress going around the situation, you might've been able to empathise with everyone, including the guy who apparently demonstrated rough treatment on your grandfather.
You could've said to the man, "I understand your stress working in a hospital. I also wish you could hear that my grandfather wasn't telling you how to do your job, he was merely anxious he might incur extra pain bc he didn't know how you were going to move him, I hope you understand we're all under a load of stress..." Empathy usually works.
2007-01-24 01:20:28
·
answer #8
·
answered by thru a glass darkly 3
·
2⤊
0⤋
the same thing happened to my grandfather with his hip replacement surgery, i think most hospital staff are especially cruel or unsympathetic to older people, i dont really know why but i think it is very sad, what ever happened to respecting our elders?
I have only been in the hospital when my son was delivered but even then, every time i asked for something i felt like i was inconveniencing someone. It really is sad, we pay so much money for decent healthcare, the least they could do is act like they actually care, isnt that why it is called health CARE?
2007-01-24 01:13:42
·
answer #9
·
answered by theburlaces 3
·
0⤊
1⤋
Firstly,I will start by saying,most of them dont realise they have horrible attitude.The fact that they wake up early to go to work,and also leave work late takes a toll on them.They have been doing same thing for a years,thereby wearing them out.
They tends to make mistakes,because they have so many patients with different ailment to attend to.
2007-01-24 01:28:38
·
answer #10
·
answered by horshor911 1
·
1⤊
1⤋