I brought the TV from a friends catalog on a buy now pay april scheme. i have had the TV for 8 months now and now it has broken down. not through any fault of mine. I no longer have the box for the TV. What are my consumer rights?
2007-01-20 08:06:53 · 8 answers · asked by wallrus22 2 in Consumer Electronics ➔ TVs
you first need to decide how you bought the tv, as a friend, or the customer, of a catalogue agent.
It may be, they bought, in thier name, and you are paying them back, informally. In which case, they need to phone the catalogue, re warranty, as if it was thiers, and have it at thier house, for pick up.
If formally, your friend runs a club book, as theyre called, get thier account number, phone Kay's (or wichever) and go through their warranty/repair/collection proccedure, over the phone, as the customer of a "proper" agent.
Either way, the catalogue will "endorse" the repair with a supplier, but then give you a direct manufacturer/service agent number to contact, probably giving you a reference number.
basically, you fone the catalogue, they refer you to manufacturer, or service agent, they collect, and sort, under warranty.
Whether its you, or your friend who calls, depends on if they are doing you a favour, buying on credit for you, or they are an agent of a catalogue.
2007-01-20 08:31:42 · answer #1 · answered by ben b 5 · 0⤊ 0⤋
The box is not a problem. You need to speak to your friend to find out if the TV as to be returned or whether the company who makes the TV repairs it under guarantee
2007-01-20 16:11:03 · answer #2 · answered by richard_beckham2001 7 · 1⤊ 0⤋
If you have a receipt with the date of purchase and the TV is under warranty (most new TVs have 1 year), then you can call the TV manufacturer and ask them to fix it .
2007-01-20 16:29:51 · answer #3 · answered by TV guy 7 · 0⤊ 0⤋
Same rights as if you bought from a shop. You have a 12month guarantee. Contact the catalogue company
2007-01-20 16:48:22 · answer #4 · answered by la.bruja0805 4 · 0⤊ 0⤋
Electrical goods should have a 12 months factory guarantee, take it back!
2007-01-20 16:12:36 · answer #5 · answered by kirst105 1 · 1⤊ 0⤋
Talk to your friend and see if they will do a refund!
Please give me the best answer!
BFF4L!
2007-01-20 16:10:17 · answer #6 · answered by Anonymous · 0⤊ 0⤋
the same as if you bought it from a shop.
2007-01-20 16:14:55 · answer #7 · answered by grumpcookie 6 · 0⤊ 0⤋
None because you are not the purchaser, your friend is.
2007-01-20 16:18:30 · answer #8 · answered by Girugamesh 4 · 0⤊ 2⤋