Ever seen a cashier as rude as this?

Question

Sorry if I'm sort of ranting... but I had the rudest experience with a cashier at Costco. I was at the food court and when I went up to order I asked if they had any chocolate sundaes... the man replies with, 'look up at the menu... do you see that up there? do you see cheeseburgers up there? we don't have them.' I was a little bewildered by now, but after I pulled out some money to pay I accidentally gave him $6 when it was 3.85 and he replied with, 'you gave me too much money... you better be careful with your mom's money next time.' I'm 17 and this guy must have been in his 40's. I reply with... 'it's my money' and replies with, 'well the money that your mom gives you isn't your money.' I reply by saying that the money I have is from eBay and he replies with 'I'm surprised you didn't get it by selling your little sister.' That really pissed me off and I just took my food/money and darted off. I was gonna report him, but we had sort of snuck into Costco with my friend's mom's card.

And I didn't want to cause any drama from that. I think he just thought I was a typical/spoiled teenager and he was condescending to me because he was at least in his late 30's. Either way... I just thought I'd vent that out hahaha. What do you guys think about this? Any similar experiences?

Answer 1

Report his @ss. The guy is a grade A douche and needs to be reprimanded.

Answer 2

Costco has a customer service desk. Ask to speak to the front end manager. Tell him/her exactly what happened, and make sure you know the name of the person. I work in retail...this is NOT appropriate behavior. I have also had issues with cashiers at Costco and I have reported their behavior. I am a head cashier with a MAJOR company and believe me I would not accept this from any of my people. Grouchy is one thing, but treating a customer with disrespect is unacceptable.

I was just reading some of the other answers and I'm so sorry that so many people have had such bad experiences with cashiers. I also happen to know that the employees at Costco make GREAT money so the excuse that they are unhappy cause they aren't making any money is just so much bunk. Never EVER take abuse from someone in the retail business. I'm not saying that you have to report people to their manager's all the time, but no one deserves to be treated like dirt whether they are 13, 30 or 75. Another thing, you could have asked him to speak to his manager at that exact time...there is nothing worse than to have to call your manager forward when you know you are in the wrong. If nothing else it might have helped the next ten teenagers that walked up through the line.

Answer 3

OMG! I would have went off on him. My cheerleading coach told me how disrespected teenagers get when they go to the movies and what not and older people are there and they have to take OUR orders. That man was probally just mad because he worked at Costco and you actually had money to pay. And even if it was my moms money I'd be like well give me back my change and get a real job.You should def. report him because he has NO sense telling anyone to "look up". It's his job. ACTUALLY I would march/run/dart right back into that store and tell the manager and point right to thats 40 year old bum. Then mouth NOW WHAT! Yeah, that might sound childish but atleast I would get my way even if I was 20 years younger them him and had change to spare for a chocolate sundae!!

Answer 4

His behavior was highly inappropriate, rude, and unprofessional. And what was up with the whole money thing? What exactly was the problem with you giving him 6 dollars for something that was $3.50? Could he not give you change? And I get that constantly having customers ask for things that aren't on the menu can get annoying, and maybe you should have read the menu first, but that still doesn't justify his response to you asking a simple question. If I were you I would report this to the manager! I'm sure he treats all the other customers like this too and he needs to be called out on it.

Answer 5

In this case, you did the right thing by doing nothing. You could not possibly have done more to that man than he's obviously done to HIMSELF in his life. A man in his 40s working THE FOOD COURT (he couldn't even get a stock job) is a sad sight indeed.

I'm not taking anything away from the JOB itself, because it's an honest living, but I suspect that with his temperment, handing people food that they're only getting as an afterthought is the best he'll ever do in his life.

Actually, as I write this, I keep going back to the remark he made about "selling your little sister"...this man is ill and doesn't deserve to work with the public. Who else but a psycho would even THINK of something like that on the spur of the moment? Maybe you SHOULD at least go to management and "suggest" they keep an eye on their star employee...and tell them why.

Answer 6

I just pity the poor dude. It must not be very healthy to act like that. When you are being treated badly, just remember that it is not your fault and that the guy just needed to be mean for whatever reason (which has nothing to do with you) and you were just there at that moment. Maybe his wife just left him for his best friend, maybe the repo man just took his car. You're young so you acted accordingly. I am an older woman and no matter what the guy's excuse is, I would have kicked him where it hurts as soon as he would have mentioned something about me selling a member of my family then I would have filled out one of those forms they have everywhere (you know those comments and suggestions forms all stores have). It is not too late.

Answer 7

I can't stomach the fact that douche bags like this guy really do exist. Not only would I have reported him and filed as many/as strong a complaint as possible, I would have embarrassed the hell out of him for being 40 and working at Costco, and probably living with his mom too. How obviously insecure he is.

Answer 8

It's an unfortunate reflection of the increasing rudeness in our society. If he's in his late 30s and working at Costco, he's either been a loser all his life or he lost a better-paying job and he's pissed off. That, however, is no excuse for treating you the way he did. Forget the part about "sneaking in," you did the right thing by taking your money elsewhere. You should, however, report him to his supervisor. A letter to the editor of your local newspaper might be a nice way to get him in trouble, too. No one deserves to be treated that way, regardless of age.

Answer 9

The worst I've ever had is when I was 8. My mum took me to Mrs. Fields for a treat, and said that I was a 'big girl' and that I should practice buying things myself. This wasn't a problem, and I got into line. The woman at the counter could see me quite clearly, and I waited for some time until I was at the front. The lady then proceeded to take the order of the adult behind me, and did this about three times. My mum had to step and loudly say 'Excuse me, but my daughter is next in line,' to get her to even contemplate serving me. It's not as if she didn't see me, she was just ignoring me. But your situation is quite worse, and certainly you should say something about it. I agree with the idea to give him 385 pennies! Gee, I wish we still had 1 cent pieces in Australia. That would be funny.

Answer 10

That is terrible!! What an a$$.
Unfortunately these jerks just use another method when you get older. If it's not an age-thing, it's something else. He certainly has a combative personality. Sounds to me like he was clearly looking for a fight or a way to blow off steam and because you're younger than him he felt entitled to pick on you. Think of how pathetic he must be to do this!

Answer 11

the guy is in his 40s selling food at Costco. he's either a loser, or bitter because he doesn't have a more satisfying job (as for the second option, he may have no choice since there's bills to pay & family to support).

if it bothers you that much, report his behavior to the store manager. no one deserves to be treated rudely, unless you act like an @sshole first.