my sons insureance on his bike wont pay out for his stolen bike?

Question

because he didnt have a disk lock or chain on when it was stolen. no where on his insureance can i find this endoresment. what can i do

moter bike. i said it had its steering lock on.

Answer 1

DId it not state such a thing in the small print, which is favoured hiding place for the thieving insurance boys? Some policies are known to exclude playing out on unsecured bikes, but does this particular policy exclude certain security measures at all?

If they don't state such an exclusion, clearly, you have a case, so get onto the related bodies such as the Financial Ombudsman ( http://www.financial-ombudsman.org.uk/ ), or Citizens Advice or a solicitor.

Answer 2

Start taking out a small claims against them. Notify them of the action you are going to take and send a copy of that letter to the local paper ensuring that you put a cc and the papers name on the letter.
Also of course as your costs are now going up, hire of taxi to replace bike, phone calls, inconvenience due to non replacement etc. you will have to add an amount say approximately £1000 per month. Make sure you put that on the claim and also on the letter you are sending to the Insurance.
Also put a question on here asking why XYZ insurance do not pay out (Zurich?).
If after 3 months it is not settled go to one of the solicitors that do legal aid, you get the first meeting completely free, and go from there.
Do not be afraid to fight them they normally lose although it may take a while but do name them publically as often as you can.

Answer 3

unfortunately its true
they mention it when u take out the insurance
they also ask u if u understood the conditions

i used to work for a motor insurance company
and having a lock on a vehicle is a must for stolen claims

Answer 4

Was this a motorcycle or a bicycle?
You better read the policy because NO insurance company is going to deny a claim based on information that isn't written in black and white (despite what some of these dorks here are telling you). If you still can't find it then simply call the claims adjuster and aske him/her to tell you where it is in your policy. If it isn't there --- problem solved! If it is there, oh well....crap happens to good people.

Answer 5

When taking out the insurance policy did you state that it was kept locked with any device?if so then that is probably the reason why they are not paying up.

Answer 6

Were you paying full coverage? If only liability then the insurance company doesn't have to pay for the bike being stolen. Check your coverage contract to see what it states about liability. If it says covered up to a certain amount for theft then demand to get that amount, but if it doesn't state a specific amount then they can pay you any amount or nothing at all. Yeah I know... It sucks and the consumer gets the shaft.

Answer 7

you have a DUTY OF CARE to safeguard your property from loss or damage ,often on the proposal form they will ask something along the lines of what security do you have ? if he answered MORE than manufacturers standard then you're struggling even so an endorsement on the schedule should be shown!! *** IGNORE ADVISE FROM NON UK ANSWERS ***

Answer 8

contact your insurance and advise them that you are contacting the insurance ombudsman, then do so, also contact the motor insurers burea who specialise in insurance losses you can find these people with your internet search engine, or the phone book also at the local citizens advice burea, hope this helps.

Answer 9

First of all, how do they know if it was locked or not, maybe they stole it. Second, contact the Insurance Commissioner of your government area and ask them to investigate.

Answer 10

typical insurance, my advice threaten them with legal action and if they don't do anything then get legal action if theirs nothing in the small print then your covered and like all insurance company's there trying to wangle it!!!!!!!.
I F*c*ing hate insurance company's they rob you blind!.