Hi all could any one advise on what to expect, what to say, what questions I will be asked, what to ask etc at a Call centre interview ? thanks for any help :)
2007-01-15 09:41:24 · 11 answers · asked by Roger 6 in Business & Finance ➔ Careers & Employment
Yeah ok Brandon but here in Britain we spell centre this way - English.
2007-01-15 09:48:53 · update #1
Rachael H - lol that is a good one imagine the expression lol put them on hold :)
2007-01-15 09:50:51 · update #2
I would say my people skills are average :) something I think could be improved on for this
2007-01-15 09:51:43 · update #3
You've spelt centre right - take no notice.
The thing to do is to remain silent for the duration of the question. Then wait about 20 minutes to answer whilst saying - your question is important to me and I will answer it as soon as possible.
Good luck!
2007-01-15 09:46:35 · answer #1 · answered by Rachael H 5 · 3⤊ 1⤋
I used to do this as part of my job. The purpose of the interview is to gauge your professionalism and your image. What they will do is, put you on the phone (or an imaginary phone), and have a "real" client call you. They will present a problem to you, or make a request, and have you solve it. Of course, they know you are not trained in their specific processes and methods. They want to see how you react. Be yourself. Be calm, professional, and give the best answer you know. Ask more questions to get to the bottom of the problem. If you don't know the answer at all, tell your client that this is beyond your level of expertise, and that you will have to consult another resource or a supervisor. Do not be afraid to ask your "supervisor" for help. And Good Luck!
2016-05-24 08:45:12 · answer #2 · answered by Anonymous · 0⤊ 0⤋
my boss calls candidates and gives them information about our company and then asks them questions to see if they are listening and what they are like on the phone.
in a face to face interview she gives them a quick typing test and asks all about employment history and stuff and then what they know about the company so may be worth doing a little homework.
just be yourself but speak clearly and try to be confident. if you don't get it, well it's only a call centre and believe me they numb your brain.
2007-01-15 12:20:45 · answer #3 · answered by katrina c 2 · 1⤊ 0⤋
Is it for employment at vodafone by any chance ?
cause if it is nothing will prepare you for that,you will come out feeling like crap,they roast everything you say and make you feel like shite just so they can see how you react to them.
if it isnt vodafone,goodluck
2007-01-15 09:47:15 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Adopt an Indian accent.
2007-01-15 09:48:51 · answer #5 · answered by Anonymous · 2⤊ 0⤋
When my sis in law went for an interview they like you to be bubbly and confident but don't be cocky - good luck
2007-01-15 09:55:51 · answer #6 · answered by Anonymous · 2⤊ 0⤋
The only qualification you will need is the ability to ring peoples numbers at random, and attempt to sell them products they already have.
2007-01-15 09:47:12 · answer #7 · answered by breedgemh_101 5 · 0⤊ 1⤋
http://interview-preparation.blogspot.com
2007-01-15 17:56:09 · answer #8 · answered by amit_rk9 2 · 0⤊ 0⤋
What are your people skills like????
2007-01-15 09:45:58 · answer #9 · answered by MIKE C 2 · 1⤊ 0⤋
Have a pulse.
2007-01-15 09:48:27 · answer #10 · answered by Anonymous · 0⤊ 2⤋