Was repair shop obligated to tell if there was a recall on the part?

Question

I asked a few days ago about the cost to replace the feul pump on 2002 Pontiac, and one answer mentioned a recall, do you know if there was a recall for this problem? By the way my total cost for the fuel pump and labor was $887.00. I think far to much, but when your a female you tend to get ripped off by mechanics. I would like to know more about a recall on the fuel pump please
Thanks

Answer 1

If it was the Pontiac dealer and you are the original owner of the vehicle then yes they are obligated to tell you about recalls. If it is a private shop or a dealer of another manufacturer, then no, they don't have to tell you anything but how much its going to cost to fix.

For $890, you really should have gotten a second opinion.

Answer 2

If there was a recall, which seems unlikely, then you would have been notified by mail by Pontiac when the recall was announced.

If you took it to a dealer for repair their system should have prompted for any and all recalls that had not been performed on your vehicle based on its VIN number. If you absolutely have to know, just call the dealer and give them your VIN number. They should be able to tell you about all the recalls you have ignored to date.

A private repair shop does not have access to a lot of this information. They can, with some effort, look up recalls that have been issued, but there is no way they could determine if your car qualifies or has already been repaired with certainty. Under normal circumstances they don't do recall repairs or replacements either so chances are that no, they are not going to know about or tell you about any recalls that may exist for your vehicle.

As far as the price. This seems slightly high compared to the last one I recall doing (about a year ago) but I don't think it is necessarily out of line, especially if they used say an AC-Delco pump and not some cheap aftermarket piece of junk which might cost half as much but...

The fuel pump on a Pontiac is inside the fuel tank - meaning its a pain in the butt to remove, so there's a fair amount of labor involved. It is also expensive because the pump and module are all one unit. Then of course the fuel filter should always be replaced at the same time.

Answer 3

Your fuel pump cost how much? Labor how much? Was the car purchased new? If you had the vehicle serviced at the dealer and there is a recall notice on the pump then it should have been covered under warranty.If the vehicle was purchased used then your open toextremely high charges .They love these types of customers.If you have a problem with you car, you should only take it to the dealer as a last resort. Unless you can afford to pay the $125.00 an hour labor rate .Yes either way the dealer is supposed to tell you if there is a recall.Good luck and be wary!

Answer 4

If a car had a recall on that specific part- the dealer would get paid for the pump by warranty and yes, legally they would be obligated to tell you. I checked on dealerworld (i work for GM) and as far as I can tell on 2002 Pontiac's (all models) there are no recalls on any fuel related components.

Answer 5

If it was a independent repair shop then it is not their responsibility to tell you about recalls, some don't even have access to that info. On the other hand if it was a dealer that did the work then they are 100% wrong for not checking into any recalls. To find out if your vehicle is involved in any recalls,call your local dealership & ask to speak to the service manager give him year, make, model and VIN # have them check.

Answer 6

if there was a recal on that part for that problum the repair shop must tell you about, if they know of it. ad also that dse sound a bit steep for a fuel pump. and also did you take it to a dealer repair place cause that would be alot of the problem with the cost.

but i think all in all that if they new about it they should have told you so you could have taken it to the dealer and had it fixed free or at WAY less cost.

Answer 7

what model and engine size is your car? repair shops are not responsible for news on recall. manufactures does not communicate with them,only dealers. next time when you know what your repair is going to take,contact the car manufacture for any recall before you approve the repairs.