Tell me about your worst customer service experience?

Answer 1

Many years ago, I worked for an Internet helpdesk for a while, and a lady called and she wanted to know how she could get online with her Windows95 computer. I tried to talk her through, but she couldn't find anything on her computer. So I started to suspect she had windows 3.11 I said so, but no, she was SURE she had Windows95 and I better tell her how she could get online. However nothing I told her was there, everything she said she saw pointed to 3.11 indeed... I told her she'd need software installed for that and if she'd give her address we'd send it to her. After a lot of cursing from her side that I didn't know what I was doing, that the software was included in Windows95 and she wasn't stupid, of course she knew what kind of Windows she had... I had her reboot and tell me everything exactly as it came up on the screen, and somewhere in the boot process the windows version appeared on screen.... Oh, yeah, 3.11. No apology or nothing, her only reply was to *bark* her address at me and make sure she'd have to software delivered to her by the next day. It sure was tempting to 'forget' and wait a few days (or weeks :)), however that'd only have led to more calls so I sent it out that same day anyhow. But I hope Karma did it's job & she got a few nasty virusses or something!

Answer 2

I bought a new cell phone from AT&T (which has since become Cingular) online. After placing the order I decided to change phones but the first phone had already shipped, so I ordered the new phone and planned to refuse the first phone when it arrived. I refused the package but the plan was not cancelled. I didn't figure this out for a couple of months because the cost of the plan that was attached to the refused phone was exactly the same as the phone that I had. In other words, I was being charged for a plan that I could not use. When I called AT&T and asked for the money back it became a huge billing hassle that lasted months. It seemed like every time I called somebody told me a different story. I finally ended up getting about half of the money back. Needless to say, when my contract was up I switched to Verizon and am much happier with the customer service.

Answer 3

Here's my worst customer experience I've had...servicing a customer.

I work at a very, VERY large coffee chain which I need not name.

I was making drinks, while another barista took orders and wrote the drinks down for me. The other barista does not speak English all that well, she is from Slovakia. I heard a very up tight, prissy, older-sounding woman order a large, nonfat, latte at 180 degrees, with 1.5 splenda, and eight shakes of ground cinnamon.

The Slovakian barista wrote ground sugar instead of ground cinnamon. I told her I was not sure what ground sugar was, so I'd ask the customer. I figured I had misheard the cinnamon part. The customer peered over the counter intently to watch me make her drink. I put the lid on and gave it to her.

I said, "I'm not too sure what ground sugar is, so I didn't add it in. We do have all of our sugars where the condiments are. Thanks."
Customer: "SUGAR?! YOU PUT SUGAR IN THIS?"
Me: "No. No I didn't. (repeated myself)"
Customer: "I ASKED FOR EIGHT SHAKES OF GROUND CINNAMON!"
Me: Oh, well I don't have that back here, but there is cinnamon over there where the condiments are.

At this point I had five other drinks lined up. I looked over, and she had actually come back and brought me the cinnamon shaker and her latte.

Me: "You want me to put it on for you?"
Her: "Well (whine) I wanted it stirred in with the splenda so it didn't break the foam. THERE IS NO CINNAMON IN HERE! NO! NO! I WANT MY FOAM! WHY SUGAR? CINNAMON!"
She just babbled on and then raised the cup in her hand, shook the cup eight times and said "EIGHT SHAKES OF CINNAMON!"
She then slowly poured it on the floor and said, I don't smell my eight shakes. I don't smell it! I Don't SEE it!"

That has been by far the worst so far.

Answer 4

This is pretty funny. Used to work in a Sprint customer service call center and I had a lady call in and say that a rep came over from the Sprint store to her house and kicked her dog. She was very upset and it was hilarious. When I asked her how did she know that it was someone from the Sprint store, she said that he left a not on her front door that said " I am from the Srint store and I kicked your dog. HAHAHAH" I thought it was ridiculous but funny. Fortunately for me, I havent had any bad experiences. Just thought I would share a laugh

Answer 5

Well I used to work in customer service. I think the customers that called that line were ridiculous! I worked for a razor and deodarant company. People would call and complain that their deo stopped coming out and they had 1/4 inch of product left and they wanted a refund. Or they normally get 10 shaves out of a razor blade but this time they only got 9. My favorite was the people who would call and want $10,000 because they cut themselves...WITH A RAZOR BLADE. People are out of control...

Answer 6

We have this famous old strip joint here in my town, and what's equally famous is the scary as hell old lady bartender. We'll call her "Betty." She's in her 70's at least, and a haggard 70's too. Some guy was buying me my drinks and it really pissed her off for some reason. When I tried to buy some food, she said "oh, are you finally going to pay for something yourself now?!" She also called me a bar floozy, then told the guy next to me "if she wasn't with you, I'd have her thrown out." Come to think of it, he seemed pretty confused by that since I don't think he knew her at all, so maybe Betty's just getting senile. oh, and the whole time this was happening, she was wearing this extremely low cut dress with sequins around the neckline, which nicely accentuated her heavily exposed pancake breast cleavage.

Answer 7

We reserved a room at the Best Western (in Erie, PA) using their on-line registration form. When we went, they didn't have the reservation. Fortunately, we had the printout from the e-mail and the confirmation #. That didn't mean anything to them & they just said "sorry, you have to pay the current room rate" (which was almost double). We argued for half hour & the girl finally said she had to call a manager. We argued with the manager. In the meantime, 4 customers came in after us and had the exact same problem. We loudly accused them of scamming us & amazingly, we got our room at the rate we reserved it. Needless to say, we won't go back.

Answer 8

My best friend and I also went to Denny's. It took 2 min. to seat us. 10 min. to get our drink order. 15 min. to get our drinks. Another 10 min. for someone to take our order. 45 min. to get our food. The order was wrong. I know some of you are saying "why didn't u just leave?" My car had a flat. So when we finally got our order, it was stone cold. We reordered. Got our food in 15 min. and left. When paying, I told the manager of our problems. I felt we should not have to pay or get $ off. He said "if u ate the food u have to pay for it. Call and leave a complaint. I never ate there again. Left a complaint and still haven't heard from them. That was a year ago.

Answer 9

I got cut at a discount clothing store and blood was spurting out of my finger. It took an act of congress just to get a band-aid from them and a nurse just happend to be in the store at the time. She looked at it and told me to get it checked for stitches. The bitchy manager heard about what happened and came over and was really rude and wanted me to take the band-aid off and show her the acutal cut. when I did she told me that I didnt need stitches and it would be fine. I asked her if she was a doctor. I was so mad she didnt want to hear about how or why I got cut (razor sharp shelving) she was more concerned about me suing over the cut. I didnt end up needing stitches but I never went back to that store again.

Answer 10

At a concession stand in a movie theatre. In line in the back of a guy and his youthful son. The teenage lady waiting on them knocks the boy's Coke over and soaks the boy. She starts to snigger uncontrollably at the same time as attempting to exhibit regret and sparkling it up. This procedure takes a lengthy time period because the girl won't be able to get her laughter less than administration and retains looking over to the different workers to objective to get them to snigger such as her. They purely replaced the boy's drink and offered no different repayment. The boy and his father walk away looking a great deal surprised and the boy is clearly uncomfortable coated in soda. Now that's my turn and a distinct lady waits on me. contained in the midst of my order I upload a bottled water to the order. at the same time as i detect out that it expenditures $3.00, I ask to bypass over the object from my order. The cashier makes numerous tries to attempt this and reveals it not accessible. She makes a decision to initiate over. We repeat the approach and the total contains just about $40.00 which I insist isn't accessible (3 med. beverages, 3 candies, and a million med. popcorn). She basically retains saying it really is what it expenditures and that i save telling her isn't accessible. in the intervening time she stares at me with contempt. Our communique attracts the interest of the authorities (who's 18 or 19 years previous). He tries to help. the blunders is got here upon (she blended both orders) and we finally get to go away the concession stand purely to be greeted with information from an apathetic teen who takes our overpriced tickets. Blockbuster receives maximum of our company lately. high-quality human beings. No difficulty.