I bought a new car just before Christmas. It has a significant but intermittent fault. It's been back to the garage a few times but they claim they cannot find a fault, and that they are not prepared to spend a lot of time looking as they only get paid under the warranty if they find a fault.
What rights do I have? Any advice welcome.
2007-01-11 05:17:21 · 8 answers · asked by Jewel 3 in Cars & Transportation ➔ Insurance & Registration
Just keep giving it back to them they can't refuse you if its under warranty
2007-01-11 05:20:32 · answer #1 · answered by Dazman 3 · 0⤊ 0⤋
firstly complain to the garage. this can work if you make a formal written complaint. secondly write to the manufacturer and state what has happened , thirdly if this fails contact trading standards for selling goods unfit for intended use.
Whilst you are doing any or all of this take your car to another franchised dealer for your make of car as it is the manufacturer that supplies the warranty not the garage that you bought the car from
2007-01-13 02:26:22 · answer #2 · answered by The Fat Controller 5 · 0⤊ 0⤋
If the car is brand new the garage have a time limit to put it right,if that fails they should give you another new car.
Go to the trading standing office
2007-01-11 13:29:32 · answer #3 · answered by Mick 4 · 1⤊ 0⤋
Trading Standards and Citizens Advice. Failing that, contact the Guardian's consumer editor and see if they can get the dealer to do his job properly.
2007-01-11 13:21:28 · answer #4 · answered by Anonymous · 1⤊ 0⤋
depends on whats up with your car,
if u think theres a problem but the mechanics cant find one ur stuffed but if its a clear problem then complain to the dealer and if the basically tell you to piss off go higher and have a winge!
we really need to know the full storey here to help
2007-01-11 13:21:39 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Exactly what Mick said, at this point I'd be saying you want a replacement car or your money back.
Trading standards will help you!
2007-01-11 14:09:30 · answer #6 · answered by Mark B 5 · 0⤊ 0⤋
keep going back till there sick of seeing it the will get the message FIX IT!
2007-01-11 13:22:25 · answer #7 · answered by chav69 5 · 0⤊ 0⤋
if your in the AA or RAC get them to make a report for you
2007-01-12 17:53:42 · answer #8 · answered by NIGEL R 7 · 0⤊ 0⤋