Why does Windows XP crash when I install Norton antivirus 2007?

Question

I have Fujitsu Siemens laptop, I tried to install the latest Norton and the end of the installation it just got stuck- both Windows and Norton.. I am unsure which one it actually was. When I tried to re-start windows, it no longer worked, I tried many times. What is your advice in this, I am no expert in computers so your help would be appreciated.

Answer 1

Norton is an ENORMOUS resource hog, so if you have got insufficient RAM on your laptop(512MB or less), you had better stay away from it. I recommend that you get AOL Safety Center, which is completely free-to-use and is based on McAfee. It has got its anti-virus, anti-spyware, firewall and anti-spam!! It is also comparatively much lighter on your resources than Norton.
http://daol.aol.com/safetycenter

Here are some security tips that you may require:
1.Never use more than one anti-virus or firewall. There is a good possibility that they will fight each other. However, you can use as many anti-spywares as you wish.
2.Always keep the real time scanning/resident shield of your anti-virus and any one of your anti-spyware active.
3.Keep all your security software updated, and scan your computer for spyware every 1 week and for viruses every 2 weeks.

Answer 2

2

Answer 3

The best way is to download Ccleaner here http://bitly.com/UrALrK

Or you can go on Windows operating system locate the command prompt and go there to do the following:
Create a Recovery file of system and date it today.

Then begin by;
delete the 'Temp' folders..they have hidden subfolders so you need to set the attributes in order to bypass this. For each subfolder delete all cookies and rubbish left behnd after install-uninstalled programs. Do a 'dir' command to check your progress. Make sure the 'Temp' file is empty.

goto c:\windows\prefetch and delete everything in there..no exceptions

goto c:\windows folder and delete all the '$' files that have been installed by updates. They can all be succesfully deleted and just take up disk space.

Locate the Internet Temporary Files..Check to see how high the saving level is..some have it set at 30 days..but that stores faaaar tooo much data..though it slows down the system overal. Keep this to a minimum..suggest 2 or 5 at most.

Delete all 'cookies' all those you don't need.

Locate the windows directory and go through the folders you know and those you don't need. Check this once a week at least. Some programs will install under XP as NT and older systems where there is no check of systems weight.

Check to see that system files have not changed since last booting. Things like .ini files or .bat are important items.


Check for 'Hidden Directories' all over the disk...do this at the command prompt:

dir *.* /ah wil show these hidden directories

Check the 'dir' command for all parameters

Answer 4

I've stopped using Symantec products. These problems became so common in recent years that I can't recommend anyone use their products. A pity, as they were once (back in the days of Peter Norton) one of the elite companies making extremely useful software.

Sadly, now they are a faceless corporate entity filling their software with bloat features that nobody wants.

Sorry to go off on a rant there. You just want your computer in a working configuration again. For non-technical users I would advise to contact Symantec support (it is their mess after all) or take your PC to the shop.

Answer 5

I tried to install Norton Antivirus last year, and had to call a pro to come over and fix it. He said it was because of some other antivirus program built into the computer. I didnt know it was there, and the two anti-viruses started, which caused a freeze of my computer.
I wish I could tell you how to fix it yourself, but I dont have the skill. Perhaps you could call the help desk and tell them this may be your problem and they can advise you on how to fix. It's worth a try, as it cost me over $100.00 for the guy to come out to my house.
Good Luck!

Answer 6

I have too agree with the answer above. Symanted over the years used to be a great product but in the last couple they have gotten AWEFULL for small business and home use!

I gave up running at home and now use AVG for FREE. Try the link I provided for a free home use download.

Answer 7

Norton sucks anyone that has this program has had problems i used windows anti virus it is free and works great!!!

Answer 8

Hi,
I recommend to clean up the register in order to improve your pc performances and get rid of malwares. A good program you can use is CCleaner http://bitly.com/1sW2kqr
It's a good free solution.

Answer 9

Yes, go for AVG. The interface is clear, the updates are quick, there's no bloated features that you're asked to accept/decline. kiss.

Answer 10

use eset nod32 the best there is.

Hope this helps.

Good Luck.