why airfrance refused to credit my account.?

Question

MY WIFE CANCLED HER RESARVATION AND OUR THREE CHILDREN TRIP FROM GERMANY TO USA ON DEC 9,2006.
I CALLED AIRFRANCE AND I WAS DIRECTED TO FAX MY REFUND REQUEST WHICH I DID.I HAVE MADE SEVERAL CALLS AND I WAS LATER TOLD MY FILE HAVE BEEN CLOSED.I REUESTED FOR A DOCUMENTS TO CONFIRM IT.AND UP TILL THIS MOMENT NO LETTER FROM AIRFRANCE NON MY MONEY REFUNDED.WHAT.IS THIS AUTHORISED STEALING?

Answer 1

It would be useful to know WHEN you requested the refund. WHY you canceled your travel plans is also relevant. I could probably find Airfrance's refund policy on-line, but without more information, there is no point.