What is John Lewis' policy when returning an LCD with a dead pixel?

Question

The LCD costs 2k & I don't want to be looking at any dots for the next 10 years!

Answer 1

It depends on store and manufacturer policy. Most stores and manufacturers have a dead pixel policy. This states how many dark or stuck pixels are considered out of specification. Also, it matters whether they are in a cluster or what region of the screen they are in. There are no manufacturers that have a zero dead pixel policy on a $2000 product. Usually, you will see this on a $5000+ product.

Stores tend to be more lenient though. I know that Costco has a 100% satisfaction policy and they will exchange it out with practically no questions asked.

From a manufacturer standpoint, creating a perfect LCD, plasma or DLP chip is very difficult to do. From a consumer standpoint, any dead pixels is a defect in my book. I have been on both sides and it is always difficult to tell customers they are SOL because they have 5 dead pixels and it is considered within spec.

If you have one or two dead pixels and you exchange it, you are risking a product with more dead pixels. If you have any less than 5, I would recommend in keeping it, unless you don't mind in running back and forth between the store.

Answer 2

i might project you to have the skill to work out a ineffective pixel on a television at wide-spread viewing distances on wide-spread image. Even a caught pixel is impossible to %. out on television, extremely an HD television whilst there is photos on show screen. the actually variety of allowable ineffective pixels is desperate by technique of the producer. that is commonly around 5 for even a small television.