I recently purchased an '07 Sonata 5NPET46C57H228272. Just turning my odometer at the 31st mile I incurred a flat in a michilen 215 60R1694 tire! Rims ok but tire is useless because I continued driving on the flat for about 3miles. Dealer made no offer to replace tire even out of courtesy! Of course tire is not covered by warranty!!! I personally am disappointed in how dealer made no offer to replace tire at its cost when tire went in the 31st mile. Alto they handled the matter as well as could be expected this customer is extremely disappointed incurring lost time for the tire replacement plus any additional expense for the tire. If that is how Hyundai treats its customers they will not get recommendations for the customer!! Frank B. Dori, tele 281 497 6339.
2007-01-08 03:14:23 · 8 answers · asked by frank b d 1 in Cars & Transportation ➔ Car Makes ➔ Hyundai
Unfortunately tires are not covered by Hyundai. You have to go to an authorized tire dealer for your particular brand of tires. However, it IS the dealer's responsibility (or should be) to at least offer you a road hazard warranty at time of vehicle purchase since technically, Hyundai dealers are supposed to be or are at least going to be authorized tire dealers to be able to sell you OEM tires for your car through Hyundai's tire program.
If I was your mechanic I would have convinced the service manager to goodwill a tire out of courtesy and at least charge it to the sales department to wash out the cost. $150 to satisfy someone who just spent $19,000 is well worth it in loyalty. Now they just lost referrals because I'm sure you showed everyone you could find your BRAND NEW CAR. How they treated you is bad customer service and shameful. 31 miles and your tire blows out with no help? I'd be pissed regardless of who's fault / responsibility it is. Anybody would be pissed. But this matter is something that Hyundai trusts the independent dealers to handle with discretion and unfortunately your particular dealer does not value your past and future business. It is sad that businesses only do what is legal and not what is right.
2007-01-12 01:55:37 · answer #1 · answered by MrCead 3 · 0⤊ 0⤋
I have been in the auto field for years and have had to deal with tire issues many times,a good dealer will take care of your tire problems if value you as a customer,most car companies should follow the way a Lexus dealer treats their customers.
2014-10-30 07:41:55 · answer #2 · answered by patty p 1 · 0⤊ 0⤋
the tires are not warranteed by hyundai, the tire manufacturer does that. You should have received a booklet that shows that. Do not take it out on the dealer. You should go to a authorized Michelen dealer. We had a tire replaced on our Hyundai at the michelen dealer for free.
2007-01-08 08:20:45 · answer #3 · answered by nj2pa2nc 7 · 0⤊ 0⤋
This is simply the behavior of a single individual dealer and
not representative of all other dealerships...
I had a 1998 Sonata which I traded in on a 2005 Sonata..
Both good cars and excellent value for the money...
2007-01-08 03:22:42 · answer #4 · answered by Anonymous · 0⤊ 0⤋
The tires are usually warranteed by a warranty separate from the main waranty on the car. They are usually waranteed by the tire manufacturer, not the dealer. If you check your new car papers you should find the papers listing the waranty on the tires and how to collect on a claim. Good luck.
2007-01-08 03:22:14 · answer #5 · answered by Joseph F 5 · 0⤊ 0⤋
Are you sure that the tire maker doesn't have a road handling warranty -contact a Michelin dealer maybe they'll at least give you a deal.I have a Tuscon and the dealer in Edmonton has been great ,please don't knock all Hyundai dealers cause one sucks.
2007-01-08 03:23:27 · answer #6 · answered by trevorgl 3 · 0⤊ 0⤋
Refer to your owners manual, there should be a pamplet on your tire warranty and what it covers. Go to another dealer they should at least do something for a courtesy.
2007-01-08 04:06:06 · answer #7 · answered by Anonymous · 0⤊ 0⤋
that's what it potential, confident. A hire is an prolonged-term financial dedication. you are able to desire to no longer have signed up for it in case you probably did no longer intend to persist with by using. The early termination clause on your hire enable you comprehend what you are able to desire to do.
2016-11-27 19:44:38 · answer #8 · answered by Anonymous · 0⤊ 0⤋