Debt collectors returned my payments! Now what?

Question

Here's the situation.

I have a credit card debt with Bank of America. The account was sent to NCO financial systems. I sent them a payment on the debt only to have it returned to me. I was then notified that the account had been sent to a new creditor.

The new creditor was NES Enterprise systems. I got their information and proceeded to make a payment to them on my debt. It hadn't even been two months before I found out that NES had closed my account and rejected the payment. Confused, I called and asked about the status of my account.

They told me that the account was closed and had been returned to the original client (Bank of America).

During all this bouncing around the debt has incurred more fees and interest - all while I was TRYING to make payments only to get rejected.

Is there ANYTHING I can do about this? They've refused payment twice now and how am I supposed to keep up with them when they keep moving my account??

Is this against the law?

Answer 1

While it's not against the law, it's definitely bad customer service on their part.

I would try to find BofA's collections department, and refer to it by the ORIGINAL account number, and you basically state that you are perfectly willing to pay out the ORIGINAL amount, plus a reasonable interest and penalty, no more than the first attempt you tried to pay, and explain why, and do this in WRITING. Even if you got a promise over the phone, write a letter as backup, and enclose your check, and write a letter to indicate that if you do not hear from them in 21 days after the check was deposited (and it will show in your account) you consider this matter closed. Send copies certified.

They want money out of you, and they will be happy to get some. You just need to find the right people to accept them. They are empowered to settle for less than the full amount, though they will try their darnest to get you to pay every extra penny you could.

Answer 2

I have personally dealt with NCO, to no avail. I was making payments to them, on time, for about six months, and then they suddenly stopped accepting them. I called, sent letters, etc. for months, and nothing ever happened. Now, I have no idea who has the debt or what's going on with it. It's been over two years since I have heard anything about that particular debt, and my credit report is not helping.

While it seems like they're doing something illegal, they're not. Unfortunately, consumers are not protected very well under current consumer protection laws. If you hit bad times and have trouble making your payments, you're out of luck. It's very hard to turn your credit back around, and normally it just takes a lot of time and hard work. It doesn't help that your accounts can move around five times in the same month without your knowledge. Good luck with it all!

Answer 3

I'M NOT SURE WHERE YOU ARE BUT IF YOU SENT A PAYMENT AND THEY REFUSED IT THE ACCOUNT SHOULD BE CONSIDERED "PAID IN FULL". YOU ATTEMPTED TO PAY AND THEY REFUSED. THAT IS HOW IT WORKS IN OHIO