Using professional language as an employee on the telephone also means avoiding rude or negative statements. Look at the samples below, then revise the eight statements given below to be more positive.
PLEASE HELP!!
1. "That's not up to me to decide."
2. "Didn't you call earlier?"
3. "Call back after lunch."
4. "It was sent yesterday!"
5. "What do you expect me to do? I didn't lose your file."
6. "There's a lot of people ahead of you."
7. "We don't deliver that far away."
8. "I don't know. Better ask someone else."
2007-01-03 05:52:41 · 5 answers · asked by Anonymous in Education & Reference ➔ Home Schooling
1. I am going to have to talk to a supervisor about that. I do not have authorization to make that decision. What would be a good time for me to call you back with an answer?
2. You should so familiar..Did you call earlier?
3. I need to look into that so I can give you the correct answer. Can I have you call me back at 1:00 or would you prefer I call you?
4. My records say it was shipped out yesterday and you should be receiving it later on this afternoon. If you don't get it in today's mail call me back.
5. I am so sorry, give me a chance to find the file and I will call you back as soon as I can..
6. Please be patient and wait your turn. All of our clients are important to us and I am sure you would like us to handle your issue in the same manner we are handling the other clients. We will be with you as quickly as possible.
7. Oh Pickles!..Our delivery trucks do not go out that far..Let me call and see if we can make an exception or if "Randy", who lives in your town may bring it to you this evening on his way home from work.
8. I want you to get the most current and correct information possible. I will transfer you to "Sally" who is in that department. And she will be able to better serve you.
2007-01-03 06:03:39 · answer #1 · answered by Anonymous · 2⤊ 0⤋
1. I'm sorry that's company policy.
2. I believe we spoke earlier.
3. Unfortunately the party you need to speak to is unavailable could you try again later?
4. I can give you the shipping infromation if you would like to check ont he package's progress.
5. I'm sorry let me see what I can do to be of assistance.
6. We are quite busy at the moment but your call is very important to us please hold on and I'll be with you as soon as I possibly can.
7. I'm sorry our carrier doesn't deliver to your area.
8. I'm not sure of the answer, but let me see what I can find out for you.
2007-01-03 14:08:34 · answer #2 · answered by Joe 2 · 1⤊ 1⤋
1. let me check with my supervisor for an answer for you
2. is this your first time calling?
3. I will be able to help you this afternoon
4. That's on it's way to you as of yesterday
5. Let me help you create a new file
6. We help callers based on the order in which they called
7. I'm sorry, but you're outside of our delivery area
8. I'm not certain, but I'll be happy to find out for you.
2007-01-03 18:43:46 · answer #3 · answered by answer faerie, V.T., A. M. 6 · 1⤊ 0⤋
you just be yourself hunny dont follw these stupid statements
2007-01-03 13:57:23 · answer #4 · answered by prachi s 1 · 0⤊ 0⤋
sure we can help you
2007-01-03 19:52:38 · answer #5 · answered by Anonymous · 0⤊ 0⤋