Each time I have an incoming call on my original phone line my phone, broadband and internet lights go out on my home hub. I cant answer the phone as it wants to screen the call. I have checked everything cable wise and even put in a new dsl filter. I have also tried the home phone at another point and it still happens.I can recieve calls fine on the hub phone.
BT online help couldnt help and the broadband help number has me in the longest queue in the world!
I can ring out ok with the hub phone and the home phone.
Any suggestions?
2007-01-03 00:35:38 · 6 answers · asked by Anonymous in Consumer Electronics ➔ Land Phones
had exact same problem there is a fault on your bt home hub, your home hub has a 12month warranty so get them to send out a new one free of charge ps call 0845 600 8213 then press option 2 no need to quee gets you straight through!
2007-01-03 11:33:37 · answer #1 · answered by foxy lady 4 · 0⤊ 0⤋
I had almost exactly the same problem with my BT Home Hub. Mine would cut the broadband connection on both incoming and outgoing calls, though. When it reconnected, the static on the line made phone conversations impossible.
Turned out the Home hub was faulty. And the next one. After the third faulty one, I went back to my old ADSL modem - problem solved...
2007-01-03 00:42:56 · answer #2 · answered by Nightworks 7 · 0⤊ 0⤋
Its probably the power spike filter on the hub ( its inside the box on the circuit board - nothing you can do about it other than get an exchange )
When someone rings, the line spikes to make an analogue phone ring, its probably this thats spiking the hub.
A highpass filter ( opposite to a DSL filter ) may work but its likely the spike will get through ( and its a bodge anyway to try to overcome a faulty hub )
2007-01-03 00:46:42 · answer #3 · answered by Michael H 7 · 0⤊ 0⤋
hi i had the same prob with mine got no help from bt and the broadband help line witch i phoned at 1in the morning and was still in a queue they couldn't give me an answer in the end i uninstalled every thing and started again it worked for me
2007-01-03 00:44:02 · answer #4 · answered by fergie 11 4 · 0⤊ 0⤋
How long did you have the hot telephone huge type with out drama? How long had the huge type been out of order till now it grew to become into assigned to you (you have gotten asked the telephone rep that assigned it to you). in line with risk it quite is why the previous person ditched the huge type too. it would desire to be demands the previous telephone huge type holder. different than that....it is not a bill collector, telemarker, kinfolk, or friends. So, after giving your husband the income of doubt and pondering the 1st factor I published, i'd bounce to a mistress as 2d. Sorry....
2016-10-29 21:34:00 · answer #5 · answered by Anonymous · 0⤊ 0⤋
try getting some micro filters from bt that might work. otherwise ring the faults department for your phone line you will get straight through they might be able to help there number is 0800800151 good luck
2007-01-03 00:39:42 · answer #6 · answered by Jane 3 · 0⤊ 0⤋