TALKTALK customer relations:
1. Cut your phone line off reason THEY got the direct debit wrong. (No warning of cut off)
2. Reconnected you apologised then with 24hrs cut you off again Because you hadn't paid for the modem on the same Direct Debit details wrongly taken by them then reconnected you again and apologised blaming One Tel for the mistake our previous supplier (OWNED BY TALK TALK)
The Line was required for an emergency purpose and they didn't want to know until I went into a Carphone Warehouse shop and got annoyed with the manager who said 'You are just one of 1000's'
Failed to reply to 4 letters, 12 Emails.
Failed to answer the phone for hours, then automated reply leaves you hanging on for 20mins and hangs up!
Broadband service failed Christmas Day
Broadband service failed New Years Eve from 11am
Broadband service did work New Years day until 11am.
Broadband cuts off with incoming calls.
Would you become a customer of TALKTALK
2006-12-31 22:29:07 · 19 answers · asked by Anonymous in Consumer Electronics ➔ Land Phones
Non!
TalkTalk do too much fancy advertisment for me to take any notice of them...
BT advertise extensively too, but always with new improved products... Presumably because the basics are well-established. That is my experience of BT, anyway.
Happy New Year!
2006-12-31 22:39:22 · answer #1 · answered by Nini 5 · 0⤊ 0⤋
My problems started with their phone service. It took 8 phone calls, 9 emails TO, 11 emails FROM and 2 letters toCharlie Dunstone to get 1571 connected.
Broadband is a disaster. If you are lucky enough to get through to them for tecnical help, the agent invariably speaks a kind of English I do not understand. This adds to the stress.
Icannot use Outlook Express with Talktalk. when I click on the link for my phone bill my computer freezes. I have given them anothe email address to us but it is ignored. Reasult- I hanen`t received the promised email Bill since sgning up in September
I am supposed to get Nectar Points. How do I know?
Peter M
2007-01-01 00:29:08 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Nope! But I know from info received from my local Carphone Warehouse manager (an old friend) that Carphone Warehouse and the whole TalkTalk thing are MILLIONS of pounds in debt and on the verge of collapse!!
Get out now!
2006-12-31 22:32:38 · answer #3 · answered by jamand 7 · 2⤊ 0⤋
I'm quite happy with my Broadband provider, who also provide me with my TV & telephone needs at a very reasonable price, without the fanfare which launched TalkTalk. NTL/Telewest - eat your heart out!!!
2006-12-31 22:42:33 · answer #4 · answered by Anonymous · 0⤊ 0⤋
i would get in touch with ofcom explain your situation and they will give you all the help, support and advise you need...
ofcom regulate all service suppliers and once talk talk know there involved they will soon clean up there act....
ps remember to ask for compensation
2007-01-01 01:58:05 · answer #5 · answered by foxy lady 4 · 0⤊ 0⤋
NO WAY after what you have just said...thanks for the info I was considering TalTalk BUT not anyomre
2006-12-31 22:35:14 · answer #6 · answered by Denise W 4 · 1⤊ 0⤋
After digesting all that no I dont think i would want to become a customer of theirs!!
2006-12-31 22:31:39 · answer #7 · answered by Scatty 6 · 1⤊ 0⤋
I will not trust the supplier, and i will threaten them that i'll tell the public hows they treat me..
2006-12-31 23:03:30 · answer #8 · answered by theresia 3 · 0⤊ 0⤋
I would not trust them,And i would sue them.
Happy new year XX Bella XX
PS We have BT and never had any probs.
2006-12-31 22:32:29 · answer #9 · answered by Bella 7 · 1⤊ 0⤋
Course not got good old BT maybe you should switch
2006-12-31 22:40:40 · answer #10 · answered by Denny 3 · 0⤊ 0⤋