Trend Micro Housecall?

Question

My Norton ran out and my computer now has some sort of virus. I downloaded the Micro Trend virus scan and it scanned my comptuer all day. I have run it at least 4 times. Everytime I run it it finds something and I delete it. After it deletes it says that it is recommended that since something was found, that I rerun the scan. It just keeps finding different things. Should I keep running it? Why isn't it finding everything the first time? Is there something else better for me to use? I can't go get another Norton until after New Year's and this virus is causing crazy pop ups and I'm pretty sure it's recording my keystrokes which makes me nervous. Any thoughts? Help!!

If i turn off system restore, will I have to reinstall Internet Explorer/ Mozilla Firefox, etc? I have no files on this computer to worry about losing, just bookmarks saved on those programs. I will turn off the restore and give it a shot before doing the entire coptops program. Thank you!

Answer 1

ok..u want to solve this
go to add/remove programs
uninstall norton...and ...live updates
restart pc
double click my computer
go into program files
remove the whole folder
norton
live updates
do u have any other security
mcafee
avg
avast
it is recommended to have only
1 FIREWALL
1 ANTIVIRUS
2 SPYWARE PROGRAMS
if i was u...this is what i would do if i wanted to protect my computer for FREE
go here and download..install,...update..(this is antivirus)
http://www.activevirusshield.com/antivirus/freeav/index.adp?
now go here...download..install..(thisis firewall)
http://www.personalfirewall.comodo.com/
go here..download..install..update...(this is antispy)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
go here..download..install..update..( this is second antisoyware program)
http://www.spywareterminator.com/
now that u have security for pc
now disconnect pc from internet since u have what u need
lets clean all the b.s. threats that are on it
go to start..control panel..folder options..(if u dont see it...on right side..select classic view)
select folder options...view...then about halfway down..u will see
show all hidden files and folders..select that.press apply...press ok
now go to start..all programs..accessories..system tools..disc clean up..it will analyze c drive...after it has analyzed u will see a pop up with a list of items...check all boxes press ok..it will then clean all temp files
it will disappear when it is finished
the internet will not work...but open it anyways..go to tools
internet options..security..press reset to default...select the next advanced..select reset to default..press apply..press ok..close it
now u close everything.....now open..active shield antivirus
do a complete scan...remove or quarantine anything it finds
open spyware terminator..do same thing...open windows defender..do same thing...now restart pc (WITH INTERNET)now u should be ok...u are well protected now..and all threats should be gone
if not..please post back or instant message me with NAME OR NAMES of virus or spyware u still have..
good luck
one more thing..go back to control panel..folder options..reset to default..apply..ok

Answer 2

I see this happen a lot when most of my customers don't turn off the System Restore Feature. Anti Virus scanners do not scan this portion of your computer disk.

Virus' often replicate and rename themselves, yet the same virus remains. Try turning off the system restore feature on your computer and run your scan. Restart your machine and see if this works.

I also recommend that you back anything of value to a CD/DVD or different computer.

I hope this helps, good luck : )

Answer 3

Try running Hijackthis.

Download HijackThis---http://www.spywareinfo.com/~merijn/programs.php#hijackthis. Run and Save a Log. When you log comes up copy and paste the entire log at http://www.hijackthis.de/ . Analyze your results. You will then get a screen that will tell you if you have any nasty stuff in your computer. Follow instructions to deal with any nasties. CAUTION: This is a very powerful tool. Be careful.

Answer 4

depending on what it finds it may be neesary to run again if its a real bad mm or virus.
i would run it with norton turned off and see what it finds, and look up removal for them

Answer 5

Follow the steps on the following page and use the recommended software to clean your PC

http://www.cybertopcops.com/malicious-software-removal.php

Answer 6

i suggest u getting avira antivir from free-av.com its very good..