I work as a Secretary at a car dealership?

Question

Is 2 minutes to long to you to be on hold Before taking a message.?

How long before you the customer gets a bit angry for being on hold to long?

Answer 1

How pleasant you must be to be concerned about the person calling in and having to wait on hold. I COMMEND YOU. Your employer is lucky to have you.

Why not do it this way:

1. If the party they want is busy, ASK the customer which he/she prefers. "He is on another call right now, do you prefer to leave a call-back message or would you like to hold?"

2. If they choose to hold, come back and give them an update and another choice in 60 seconds or so.

Good Luck

Answer 2

Yes, try it yourself at home. Call a number and see how long you are willing to hold the phone. It helps when they play music that is familiar to you. Also, if there is a recording to let you know that there X amount of calls in front of you. If I know how long the wait is going be, then I have an option to hold on or to call back later.

Answer 3

Yes, but you can avoid this by telling them to hold for 2 minute in the first place.
To prompt them the waiting time.
Keep appologies first when you take their call again.
Those really nasty one won't bother how long they put on hold even for a second.

Answer 4

I don't like being put on hold at all. Some company's run on a skeletal staff, that's not my problem. But, I have waited, and waited, and waited. Blah!

Answer 5

HAHAH

did you just start

i wouldnt even wait..
I work in the service dept at a toyota dealership. and I just tell them flat out that i will take a message and have someone call themback.



some people DONT LIKE TO WAIT

TO GODDAMN BAD
IF THEY WANT TO GET PROPERLY HELPED THEY WILL WAIT.

OR LEAVE A MESSAGE , AND WHEN ONE OF OUR ADVISOR HAS A MOMENT TO CALL THEM THEY WILL.


dont fret about it
JUST BE FRIENDLY!