The people berfore us got $400 refund, they did not want to give it to us because we got there @ 1 hour before boarding, they said minumum 1.5 hours berfore boarding to get compensated?
2006-12-26 03:18:07 · 7 answers · asked by yes!!! 2 in Travel ➔ Air Travel
If you bought an paid for a ticket you have a confirmed reservation - have no idea what Chris is talking about. If it is posted you must be there 1.5 hours before than I'm not sure you can do anything. However that seems like a very long time. Talk to the airline and find out their policy. That is very bad customer service either way. Not like you got there 10 minutes before. Get this sorted out ASAP while records are still fresh.
2006-12-26 05:02:47 · answer #1 · answered by apuleuis 5 · 0⤊ 0⤋
Usually you are supposed to be there around 2 hours before boarding I think - 1.5 hours seems a very reasonable minimum which I would think *IS* going to be printed somewhere.
Certainly they will not allow you ro check in x minutes vefore departurre - so somewhere there must be a limit laid down.
If you break the terms of their ticket, I guess you might just be pleased that they popped you on the next flight.
Booking in times are there so that they can work out how many people are going to be flying that day - folks who leave it too late tend to aggravate the overbooking problems rather than ease them.
I doubt you have a case - as I suspect you broke the terms of your ticket - and arguanly they might have been entitled to refuse you a replacement flight at all.
2006-12-26 03:26:08 · answer #2 · answered by Mark T 6 · 0⤊ 0⤋
Nothing. The people ahead of you got a refund because they were confirmed on the flight and willingly gave up their seats. They were either given a confirmed seat on another, later flight or they would go stand-by for the next flight. For whatever reason your seats were not actually confirmed. That means you didn't have assinged seats which often happens if you book online through Orbitz or whatever.
Your options? Go stand-by. That's about all you can do. You can still use that ticket to go to your destination but to trade it in for confirmed seats there is a booking charge or at least $50. Otherwise you can just try going stand-by on more open flights. I've been there many many many times (!) and I know the frustration. You'll get out eventually but you probably won't see your $400 back.
Good luck
2006-12-26 03:25:05 · answer #3 · answered by YourMom 4 · 1⤊ 0⤋
Raise hell!!! Hindsight, you should have raised at commotion at the check-in desk, tied up the line, demanded to see their supervisor & the supervisor over them & so up the line.
Write & email the co. President. File a compaint with the FAA. Call & write your Congressmen. Write the newspaper & TV stations. Never fly that airline again. File a compliant with the Better Business Bureau. Tell all your friends. Protest in front of their gate(s). If your company flies on business, blacklist them. Tell your travel agent.
2006-12-26 03:27:34 · answer #4 · answered by mike s 5 · 0⤊ 1⤋
Does it say that on the ticket? If not, I'd say you have a case. They can't just refuse to give you a seat on your flight and refuse to compensate you.
2006-12-26 03:20:47 · answer #5 · answered by leaptad 6 · 0⤊ 1⤋
every airlines has its own rules and regulations. it would be your responsibility to bear such consequences of being late. on top of that, priority would be given to the waiting list passengers if passengers who paying full fare were late or did not turn out.
2006-12-26 05:16:32 · answer #6 · answered by Mike P 2 · 0⤊ 0⤋
Chris R's answer is right-on.
2006-12-26 04:13:19 · answer #7 · answered by Bruno 2 · 0⤊ 0⤋