2006-12-24 07:18:29 · 6 answers · asked by Anonymous in Computers & Internet ➔ Software
Being that I work in IT support for over 19 years. It boils down to this.
Supporting products and services cost money. If you cost an organization money, they do everything they can to lower costs. This includes not hiring enough people, cutting support hours and access, and other factors relating to cost.
Therefore no one wants to pay to support their product but they sure do want to sell you goods and services and provide as little support as possible after the sale.
2006-12-24 07:29:24 · answer #1 · answered by AN 2 · 1⤊ 0⤋
Listen to This . They Make their computers look good in the commercials . But their computers actually suck . So they try to get more money from you by making the Customer Service Call longer . Which makes the phone call cost more and Part of that Money Probably goes to ....... Gues Who ........ DELL . DELLs don't even come with real Restore Discs . I heard they have Free Customer Support , But Free isn't always good .
Get A Mac and a Windows XP or Vista RC1 CD or an Official Windows Vista CD When it comes out in January 30 , 2007 .
2006-12-24 15:37:16 · answer #2 · answered by Spider Pig aka Tyrone Biggums 3 · 1⤊ 0⤋
My experience with Dell has been reasonably good. But, Epson -- man! they're the absolute hellish worst!!
2006-12-24 15:26:25 · answer #3 · answered by bmi=22 4 · 0⤊ 1⤋
They are so big, they really don't care. The off-shore is cheap and it conforms with their obligation of offering 'help'. It's just too bad that he help is useless because you cannot understand what is being said.
2006-12-24 15:30:31 · answer #4 · answered by Mikel 4 · 0⤊ 0⤋
I think it is to OK if under warranty. When you have to pay them go elsewhere.
2006-12-24 15:28:35 · answer #5 · answered by rallman@sbcglobal.net 5 · 0⤊ 0⤋
I dunno, but I agree. I know of tons of people who've had tons of issues with them.
2006-12-24 15:21:16 · answer #6 · answered by HC 2 · 1⤊ 0⤋