After all the bride/bridesmaids dress shopping horror stories, I wonder, what would an ideal salon offer to keep and attract it's customers?
2006-12-24 03:41:18 · 5 answers · asked by mrsgns2b 1 in Family & Relationships ➔ Weddings
I would have loved to have had an expert fashion person on staff that could tell me which dress best suited my body type (as well as my bridesmaids) instead of trying to sell me the most expensive dress available. It's is one of the things that I would want to find in a bridal boutique.
2006-12-24 04:03:03 · answer #1 · answered by ? 3 · 0⤊ 0⤋
Good customer service is a must. Make sure your staff is of the highest caliber and experienced in dealing with people. Offer as many options as you can. Here in Milwaukee, a lot of our bridal salons have not just dresses but they have shoes, tiaras, bridal books, cake knives, toasting flutes, bridal underwear and honeymoon wear and all of the other little things that get a bride ready for her special day. There is so much to planning a wedding that some brides hate all of the running around so they like a place that offers of much as they would need in one place. If would be wise to have one person deal with the bride and her party unless it's a large wedding party. This will make her feel like she has her own wedding helper without the additional cost of another planner. She also won't feel like she's getting the run around when she calls the salon for help. For an additional cost, you could offer services to help the bride and her party get dressed on her big day. Nobody will know dresses better than people who was there with her from day one. Make sure to establish relationships with some of the local businesses around you like bakeries, florists, hair salons/barbers, banquet halls and anything else to do with a wedding. You don't have to become a wedding planner but if the bride forgets anything then you could suggest a local business and help her out. Any good business is always successful with worth-of-mouth publicity but having great service and a great staff helps even more. Good luck and great success to you!!!!!
2006-12-24 13:08:00 · answer #2 · answered by Italionaire 3 · 1⤊ 0⤋
My biggest problem was with Alterations. I bought my dress a year before the wedding but waited to get the alterations til about 4 months before. I did my measurments, came back a month later to pick it up and they hadn't done anything but take out the pins they had marked before! so i was measured again and marked. came back a month later--they hadnt put a bustle. Then again! so finally it was 2 weeks before my wedding and I'm yelling You've had my dress HERE for 4 months. You have 2 weeks to get a bustle and take the hem up before my wedding!!!
Really doing alterations when you say you are going to--and if the person who is suppose to do the alterations is fired, then the dress still needs to be altered by someone. it's not the bride's fault if someone quits/is fired. And having alterations finished so that the bride doesnt have to keep coming back every 2 weeks.
2006-12-26 12:58:18 · answer #3 · answered by phantom_of_valkyrie 7 · 0⤊ 0⤋
Probably the same as with any other business, good Customer Service. Staff where the people are friendly & mannerly, which is rapidly becoming a lost art.; you know the kind, the ones that act like it's YOUR fault they have to work.
The willingness to help, and to make things right, if you screw up.
2006-12-24 12:14:46 · answer #4 · answered by weddrev 6 · 0⤊ 0⤋
Personal customer service and a really good sales contract. Treat the bride well and deliver the goods as promised.
2006-12-25 21:28:38 · answer #5 · answered by weddingqueen 5 · 0⤊ 0⤋