There are 10 users on an internal network. 5 of the users lose connection to the network.
What are the complete set of steps would you do to diagnose this problem?
2006-12-20 10:13:55 · 7 answers · asked by Craig W 2 in Computers & Internet ➔ Computer Networking
There are 10 users on an internal network. 5 of the users lose connection to the network.
What are the complete set of steps would you do to diagnose this problem?
This is a question I got asked at my last interview, I wasn't sure that I had given enough information in my answer. For those who gave me an answer to the question, thank-you! For those who didn't, don't be so suspicous!
2006-12-20 23:48:39 · update #1
1. Check to see if there were any error messages on the 5 machines. Look for a common denominator. See if the machines can ping each other or are completely isolated.
2. Check to see what switch(es) they were plugged in to. If 5 go down at the same time a failed switch or a switch that has lost its daisy-chain connection is very likely. Inspect the switch(es) for obvious causes -- no power, etc.
At this point I'll have isolated the cause and can make the necessary repairs to get them back on line.
2006-12-20 10:21:43 · answer #1 · answered by Bostonian In MO 7 · 0⤊ 0⤋
^ I seriously doubt that all 5 guys cables just went bad at the same time, that wont solve anything. You can maybe check the WAN cable from the router to the switch/hub.
Check the hub/switch they are connected to or if you have 2 subnets check the subnet of the 5 that are not connecting right.. Need a little more detailed info.. What kind of network? what kind of hardware? OS and NOS if applicable? etc etc..
2006-12-20 18:16:24 · answer #2 · answered by keith s 5 · 0⤊ 0⤋
The first thing to recognise is that this is a homework or test-paper question... and how much will you learn by having it answered for you?
But, if you must... Check your network planning documents, and see what's common to the 5 dropped connections. Then replace it
2006-12-20 21:27:19 · answer #3 · answered by IanP 6 · 0⤊ 0⤋
Are they all on the same switch? Start with the simple things first, check all the connections. It sounds like a switch has failed/lost connection.
2006-12-20 18:16:41 · answer #4 · answered by Remy 2 · 0⤊ 0⤋
Swap their cable with a known working cable. Then swap their ports on the switch with a known working one.
2006-12-20 18:16:12 · answer #5 · answered by Harushnakarvikonivonich Hakopyan 4 · 0⤊ 1⤋
http://forums.pcpitstop.com/ try here and ask if you dont get the answer to your question its a forum for it support
2006-12-20 18:16:54 · answer #6 · answered by julie t 5 · 0⤊ 0⤋
fill in the job application urself.
2006-12-20 18:22:02 · answer #7 · answered by ~☆ Petit ♥ Chou ☆~ 7 · 0⤊ 1⤋