Cannot access sip phone via ftp?

Question

I have a swissvoice ip10s and need to update the firmware. I can access the phone via a web bwowser by imputting the ip address of the phone, my problem is I am trying using FlashFXP ftp client to access the phone, I am using the same ip address user name & password but not able to connect to the phone, I am using the dedault port 21. Can any one please help?

The phone ip can be pinged, also used smartFTP client the same problem!

Answer 1

Can you ping it?
Example: ping 172.1.1.1 or ping 192.168.1.1 or ping 10.1.1.1.
If not, then ftp won't work either; there's simply no correct physical connection.
If you can: try another ftp-program.

Did you check the release notes?
http://www.myphonecall.co.uk/support/firmware/default.aspx

Answer 2

Are you following the instructions in the Administrator's guide. You need to set the FTP server address manually through the web interface if you want to use FTP.

http://www.swissvoice.net/pdf_manuals/manual_ip10_administrator.pdf