I had my secured connection up and running with no problems a couple days ago. Then we moved everything to our new house and when I set up the connection, my laptop said my wireless connection to my router is excellent, my desktop said the LAN connection is good to go but I can't access the Internet. Looked like a DNS problem.
I brought up the command prompt and did a release and renew and I secured an IP address with no problems. I also tried repair just in case. I didn't change anything on my router, such as key and password. I thought it would be a simple switchover because I switched from one cable provider to another one. What am I missing ? Thanks in advance for your answers.
2006-12-19 15:08:16 · 9 answers · asked by gowanstl24 3 in Computers & Internet ➔ Computer Networking
Thanks for the answers so far. I do remember getting a password. While my desktop doesn't have to authenticate, the router might. I will try that.
2006-12-19 15:20:32 · update #1
Thanks again. I will try all of this again this evening after we finish unpacking!
I was able to get into my modem. I did reset it, mostly because I couldn't remember my password. It did not need a password for the service - just a new personal key. I will try more later.
2006-12-20 01:38:54 · update #2
For the most recent suggestion - my Cable Internet works fine while it's not hooked up to the wireless router.
I should have said I'm a Windows and Solaris system administrator with noooo professional wireless networking experience. Yes, I can get online lol.
2006-12-20 05:47:36 · update #3
not many cable company's require any type of password for broadband mainly because it drastically increases the rate of any trouble calls.
I would reset the router to the factory defaults (via reset button).
then bring your network back up starting with the cable modem. wait until the link light is on then power up the router. once the link light is on the router power up your PC.
2006-12-19 19:48:55 · answer #1 · answered by lv_consultant 7 · 1⤊ 0⤋
Sounds like the authentication from the router to the modem to the cable company is messed up. Is there a new login or identification process that the new cable company provided you with?
2006-12-19 15:15:56 · answer #2 · answered by Jordan L 6 · 1⤊ 0⤋
If this is new service you may have to plug your PC directly into the modem to setup your account prior to installing the router. I've had this problem before and some ISPs don't let you get to the Internet until you complete their setup process.
If this is the case you should run a setup CD (if they gave you one) or a setup page will come up as soon as you open your web browser.
2006-12-19 15:54:48 · answer #3 · answered by Gravyboat 2 · 0⤊ 0⤋
do not difficulty - it sounds like they basically favor to get some money out of you. you should use any on the spot router with a Mac. I presently have numerous Macs and numerous different pcs operating off of your run-of-the-mill linksys router. To get the Mac linked, all you need to do is bypass with the help of the same steps you went with the help of to get your pc linked. that's, turn the Mac on, experiment for networks, locate yours, enter your WEP/WPA key, and connect. Whoever instructed you that you may't use 2 modems although replaced into superb perfect.
2016-11-30 23:52:04 · answer #4 · answered by ? 4 · 0⤊ 0⤋
I had the same problem a few days ago with my Linksys wireless router. I called Linksys and they had me upgrade the firmware on my router. That fixed everything. Try upgrading the software of your router. If that doesn't work make sure your new modem is compatible with your router.
2006-12-19 15:22:02 · answer #5 · answered by Go Sharks!!! 1 · 1⤊ 0⤋
Because you moved to a new house you need to call your cable company to confirm your MAC address and configuration.
Nothing wrong with your router. Ask them about your cable modem honey don't mention that you carry a router or they might try to surcharge you.
Good luck,
Joe.
2006-12-19 15:31:24 · answer #6 · answered by Roland 1 · 1⤊ 0⤋
First of all, save yourself some time and just connect one of your pc's directly to the cable modem to verify that you are getting a broadband internet connection.
2006-12-20 05:43:22 · answer #7 · answered by Anonymous · 0⤊ 1⤋
Double check in IE/tools/internet connection/lan-settings and make sure it is checked for auto detect. One time I even had to go as far as taking out and reloading the tcp/ip protocol.
2006-12-19 15:16:51 · answer #8 · answered by bdogg 2 · 1⤊ 0⤋
you probably have to reconfigure the router. every cable company is different on how the router needs to be configured.
2006-12-19 15:18:16 · answer #9 · answered by thunder2sys 7 · 1⤊ 0⤋