She was talking so loudly and being so demeaning to him that other patrons were leaving their tables and going elsewhere in the restaurant. I walked up to her and politely asked her if SHE was possibly being inapprpriate. She was incredibly rude to me and I went on to explain I just thought she should know that everyone was staring at her and/or leaving and that she had some nerve berating her employee when she is behaving in such a manner. What would you have done?
2006-12-18 12:15:22 · 12 answers · asked by kittycatcarrie 1 in Society & Culture ➔ Etiquette
bravo, alot of people can't speak up because they need their jobs, so right the wrongs for those you can help.
2006-12-18 12:21:18 · answer #1 · answered by BuddhaDaddy 5 · 3⤊ 0⤋
Write down the name of the manager and the name of the employee and the date and time. Then approach the offending manager and w/o addressing the incident ask her for their corporate office number and also the store number. You should also be able to find this information posted somewhere near the entrance or register. Follow-up and call the owner/ corporate and make a formal complaint about the manager. Let them know that you will refuse to patronize the facility further and make sure that you relay your "personal" experience and what you witnessed to anyone and everyone who will listen if something isn't done.
You can also contact the Better Business Bureau and get your complaint put on file there.
2006-12-18 22:04:26 · answer #2 · answered by GrnApl 6 · 1⤊ 1⤋
You should inform the manager's manager (or the owner of the restaurant) about what happened. In the heat of the moment, the manager isn't thinking clearly, so pointing it out to her at the time probably isn't the best strategy. If the manager actually threatened or harmed the employee, then stepping in would be appropriate, of course. Specifically tell the owner that patrons were moving and that you had an unpleasant experience, so this incident could affect future business by making customers not want to come back. I appreciate your willingness to defend those who are being treated unfairly. I hope it won't stop because of this experience.
2006-12-18 20:39:34 · answer #3 · answered by drshorty 7 · 3⤊ 1⤋
You were right to speak up. But I wonder when dealing with someone who clearly lacks people skills, maturity or has possibly serious emotional problems if that might make things worse for the berated employee. The manager might have seen your reaction as further evidence that this person was a source of trouble for her, possibly leading to his firing.
I think I would have done the same as you, but seeing it written out, the consequences that might happen because of my reaction come to mind.
2006-12-18 20:31:00 · answer #4 · answered by Joan Crawford 2 · 4⤊ 0⤋
Wow... I didn't know my old boss got a new job!!!
:D
I had a boss that did that ALL the time to EVERYONE that I worked with. She would scream at you right in the middle of the store infront of customers. Customers were constantly complaining about her.... I'm so glad I quit.
Oh... and calling corporate headquarters is useless, she's been called on more times than I can count in the whole year I worked there. She is still working there too.
2006-12-18 20:24:09 · answer #5 · answered by Ashley P 6 · 3⤊ 0⤋
I think you did exactly the right thing. You could follow up with the restaurant's owner with a letter or phone call describing the situation that you witnessed with the hope that he or she would address the matter further.
2006-12-18 20:19:02 · answer #6 · answered by kvcar2 4 · 4⤊ 0⤋
the exact same thing, yes, it is VERY unprofessional thing to yell at your employees in front of customers. I would have walked out if I was her, as I have done before at a donut shop.
2006-12-18 20:19:02 · answer #7 · answered by me 4 · 2⤊ 0⤋
Thank you for sticking up for that employee.
Very good of you.
I hope the employee wasn't crying or decided to leave, because I know I would!
2006-12-18 21:29:10 · answer #8 · answered by * 1 · 2⤊ 0⤋
i always stand for the underdog. in this case i would have confronted her for her rude and inappropriate verbage and demeanor. no one deserves to be ridiculed pirvately or publicly.
it's because this woman gets away with her behavior that the behavior continues to occur.
i would ask to speak with her supervisor to inform him/her of the situation observed. i've used this strategy in the past and it changes the present behavior immediately.
2006-12-18 20:20:20 · answer #9 · answered by Anonymous · 2⤊ 0⤋
I saw something similar in a restaurant several years ago . . . I've never been back!
2006-12-18 20:24:36 · answer #10 · answered by worldinspector 5 · 1⤊ 0⤋