2006-12-17 08:56:31 · 17 answers · asked by sal 2 in Travel ➔ Travel (General) ➔ Other - Destinations
im not applying for a job.....just want to know what other's opinion.
2006-12-17 09:19:02 · update #1
Sort out the delays.
2006-12-17 09:30:20 · answer #1 · answered by b97st 7 · 0⤊ 0⤋
Get rid of Tim O'Toole, Bob Kiley, Ken Livingstone, the private consortiums and all the other leeches sucking the lifeblood out of the ageing system.
PS: Passengers are passengers, not customers. You are a customer when you buy or renew your ticket at the booking office. As soon as you pass through the barriers and into the system you are a passenger. If LUL stopped this ridiculous practice of calling passengers "customers" (courtesy of our Transatlantic 'friend', the aforementioned Mr. O'Toole), then perhaps the poor sods on the barriers wouldn't get so much sh*t (i.e. verbal abuse and physical assaults) for things they have absolutely no control over.
Alternatively, LUL could start coming down on the unseen members of staff, such as Signal Operators, Line Controllers and Line Information Assistants (oxymoron, I know), who sit in their ivory towers, constantly making basic errors through sheer laziness, and yet never have to face an irate passenger who has just spent two hours making a twenty minute journey.
2006-12-17 11:11:11 · answer #2 · answered by Gerbil 4 · 0⤊ 0⤋
regardless of your services or products, the optimal components of stable customer service are: a million. sparkling precise and well timed techniques 2. having a manner of existence for each of the employees the place being powerful and polite and 'going the greater advantageous mile' is the norm 3. whilst issues pass incorrect, having a real guy or woman attainable to speak to who has the authority to get issues accomplished in terms of utilising this to London Underground, i think of they do ok on no a million, much less properly on 2 & 3. So i could think of of a few recommendations in that area.
2016-10-18 10:14:32 · answer #3 · answered by ? 4 · 0⤊ 0⤋
The ability to buy British Rail tickets or tickets to British Rail destinations at London Underground stations.
2006-12-17 09:00:58 · answer #4 · answered by demnity 3 · 0⤊ 0⤋
The tube is very expensive. Give more tourist incentives like other cities do (eg a city pass which would enable you to buy a ticket that would give you unlimited travel on London public transport and also entry into some attractions).
It's not very stranger-friendly. Maybe more information would help.
2006-12-17 09:01:16 · answer #5 · answered by hevs 4 · 0⤊ 0⤋
Let me guess ur applying for a job with London underground. I think ur ment to use ur own ideas for that thats the whole point.
2006-12-17 09:11:10 · answer #6 · answered by waterbaby1485 2 · 0⤊ 1⤋
Why do you even need customer service or even staff for the tube? Just replace the blokes watching for gate jumpers with auto sensing death ray lasers ;-)
2006-12-17 08:59:27 · answer #7 · answered by Geoff S 6 · 0⤊ 0⤋
Well "mind the gap" dont make no sense to us americans and that recorded messge just sounds like some kind of prophetic/twilight zone command that stays with us long after we leave the UK...
2006-12-17 17:09:45 · answer #8 · answered by Milk Maid 2 · 0⤊ 0⤋
Basic English speaking lessons for staff
2006-12-17 09:00:54 · answer #9 · answered by DAVID C 6 · 0⤊ 0⤋
Send them for a customer management course.
2006-12-17 11:05:04 · answer #10 · answered by jenny 2 · 0⤊ 0⤋