how is customer service @ Todai Westminster, California?

Question

My parents just came back recently from an oversea business trip. So I thought that it would be nice to spend our quality family dinner over at Todai Westminster, California. Just right when we entered the restaurant, there was a young gentleman greeted us:”Irassaimase! Table for 3?” I answered yes, and the gestured to us to wait at the other corner and someone would be right with us. So, we went ahead and sat down at the chairs that been laid out at that corner. Our waiting time was around 10 minutes. During that time, the 2 team leaders, Maggie Lee and Kyle, walked in and out, passed us at least 4 times total. However, none of them acknowledged our presence. Even though I was starring at them both, there was no eye contact in return. Was that how team leaders, managers on duty should act? And certainly, the Restaurant did not provide an extra mile services. I know there would be time that the Restaurant is swamped with customer, that was why we sat down and waited patiently. Is it not the managers’ job to make sure that everything was under controlled, and going smoothly? It only takes 10 seconds up most just to say: “Hi! How are you?” or “Have you been helped?” or “I am so sorry for your waiting, but I will be right you”
It turned out that the young gentleman that greeted us “warmly” at the beginning also did not inform his managers about our party. And as I mentioned, each manager have made contact to him at least twice every time he/she walked out to the desk. How irresponsible!
A Caucasian couple showed up, and got served right away. They were about to be seated by Kyle when I stopped them and said that I was there first. That man finalized our already awful night by a racist comment, and ruined it all. He went: “This is America; you have to stand up to wait to be seated”
I walked out of the Restaurant, and called the Restaurant back. Kyle told me that it was my fault leaving the Restaurant, and he was too busy to notice us.
How would this be justified?

Answer 1

You mentioned that there were two team leaders, Maggie Lee and Kyle, but that when you called the restaurant after you had left that you only spoke with Kyle. Perhaps Kyle was not the manager in charge (or the MOD---Manager on Duty). Usually, when there is more than one manager, the senior manager is called the MOD. The MOD is the manager on duty at the time. This person can change from one day to the next.

I'd call the restaurant again and ask for the current manager on duty and explain your situation and let them know what you expect as restitution for your debauched visit. Then I'd ask for the name of Kyle's and Maggie Lee's supervisor. If they say there is none, ask for the name, phone number, and address of the owner of the restaurant. If they refuse to give it to you, you can always contact the Better Business Bureau in your area (you may not be able to file a complaint because you didn't pay for anything), but they may have on file the name of the owner/proprietor.

If all of this fails, don't go back to this restaurant.

:-)

Answer 2

Well, I am a white person and got the same kind of treatment they are nicer in the San Fernando Valley.