2006 FORD MUSTANG GT worthless factory warranty?

Question

My neighbor's new mustang cracked its engine block as a result of the crank snapping "just 45 miles from taking delivery of it at the dealership." Warranty he was told doesn't cover normal wear and tear parts and the engine is a wear and tear part- YET he has a bumper to bumper warranty. He is 68 years old and bought it because it was not anything special. Now he is stuck with a lawn ornament. WTF??? Anyone else have this problem before? He traded in his 35000 mile cherry last year made SS camaro. Now he regrets it.

It was recently bought new- not used!!!!

Answer 1

Call Ford. Write Ford. Email Ford. They will eventually listen.

My cousin did this and ended up with not only a 2 year extension on his warranty but a brand new engine installed at no cost. Oh, and a loaner vehicle to drive while his was being repaired.

I would also be filing a claim with your local Better Business Bureau on this dealership.

Answer 2

That's quite a line of B/S! It's not Ford's "worthless" warranty, it's the driver.

First off, no dealer would EVER deny an engine claim saying that an engine is a "normal wear and tear" item! So we'll put that item to rest straight away.

You obviously have no first-hand knowledge of ALL of the facts in the case -- and probably not a great deal of knowledge about engines either. There's only one reasonable cause for that sort of catastrophic engine failure on a new engine - SEVERE over-revving. Even sitting in neutral with the accelerator floored wouldn't cause that kind of damage, the computer would prevent the engine from exceeding the redline. Sticking the gearshift in first gear at 60+ MPH could cause that amount of damage.

Damage of that type would NOT be covered under the warranty -- on a Camaro, Mustang, Mercedes, Toyota, Dodge, or any other make. Damage from abuse or mis-use is NOT covered by the warranty, nor should it be.

If a vehicle with that sort of damage were presented at a dealer for a warranty claim, the zone office would probably approve a tear-down inspection at no cost. The underlying cause would be pretty easy to determine. If it were a manufacturing defect, the warranty claim would be honored. If it proved to be abuse, that would be explained to the owner who would then have to decide how they wished to proceed.

Answer 3

Take to another dealership. but tell your neighbor to look in back of his owners manual get the 800 number and call Ford customer service they'll take care of him. Believe it or not some Ford dealerships are in warranty trouble and ford tells the dealership service dept that they cannot perform warranty work in that area. I did warranty for a company who audits ford claims. If the dealership has a mechanic who pads his time when working or adds a bunch of parts on a car that doesnt need it. Ford will stop the dealership from performing those type repairs This is all areas electrical, drivetrain, diesels,diagnostics. Its called Warranty Trend Analysis or 126 reports. Your neighbor may have stumbled onto 1 of these dealerships. Ford also has SBDS service bay diag systems they can hook up the car and findout engine speed,rpm etc when crank snapped. Best bet is to call Ford They don't like upset customers.

Answer 4

That should DEFINATELY be covered by the Warranty. There is NO wear and tear on a new car with less than 100 miles, this was strictly a parts defect. He needs to call Ford direct as this dealership sounds shady.--Hey Yoda, if what you say has ANY type of merrit then WHY is Ford ranked #1 with Brand Loyalty??? GM is #1 with Company loyalty-BTW

Answer 5

Not enough information here, sport. Was the car used with 75,000 miles? If so, then NO, it's not under warranty. If it's new then your friend needs to contact a REGIONAL Ford rep and explain what happened. Dealer service depts cannot deny a vehicle warranty -- only Ford Motor Co. can ultimately make this call, so skip the small fry and go straight to the source.
Regional contact numbers should be listed in the owners manual.

Answer 6

A LOT depends on the drivers. They are both close to the same HP and torque. You have a slight advantage on take-off due to the turbo and your car is built for this specifically, however the mustang has a few more HP, (14), and if it went very long and a straight line the mustang would win. If it was a road race where you have to make hairpin turns and blasting through the straightways, the EVO will certainly win. Again it will probably come down to the experience of the drivers and how well they know their cars.

Answer 7

I work @ a Ford Dealership, and the factory warranty is 3 years 36,000 miles. Unless they have video tape of him beating the #$$%%$ out of the car it should be covered no questions asked!!

Answer 8

Typically Ford ,,,, All most all Ford owners that I know of are eventually sorry they went with Ford ,,,, Maintenance costs are higher for a Ford than any other common make of car ,,,, Auto Craft parts have always been higher than NAPA or Seig or any others ,,,, You don't have to take my word for it ,,,,, Check it out for yourself ,,,, You'll see ,,,, People shouldn't have to go through the crap Ford Motor Company puts them through just for them to live up to the deals they make but yet Ford is notorious for this ,,,,, As far as I know General Motors has always been Johnny on the spot ,,,, so to speak ,,,, when a claim is turned in ,,,, Their people are prompt and courteous ,,,,

Answer 9

It's called a POWERTRAIN Warranty for a reason. Normal wear and tear items are brakes, tires, wipers, etc. Tell him to go back to the dealership again, and again.

Answer 10

unless he was racing and they have proof they wont do anything. he needs to go to another dealer. like you said the engine is a wear and tear part, just like the tranny and rear end. but it should be fully covered. if the crank split that is a problem from ford. Just have him take it to another dealer and he should be fine. and he should be poppin wheelies in no time again.