Why are customer service Reps so rude these days?

Answer 1

Usually, this isn't their first choice in their "ideal" job situation. They have to deal with people who are hard to work with all day long. Usually people complain, yell, throw fits, lie, cheat, steal...for the most part. They hardly get treated with respect. It wears a person down eventually and it would be hard for any of us to not be rude at that point. I think it's important for a work place to understand how people can be burned out with such a demanding job with the public, therefore, have ways for them to relieve that stress. For example, switch them out to different areas throughout the week, help break up the monotomy of the job. Have weekly meetings to help "vent" their frustrations. Conduct customer service seminars monthly so they can understand how their conduct affect the customer. Sometimes they'll make it worse for themselves because of their attitude. Today's generation don't have the best work ethic to begin with, I've really noticed lately. No one seems to want to be at work, or do work when their there. Time to find another job if that's the case. Or go back to school and do something you enjoy!

Answer 2

I dont know why people are so rude to customer service reps either. I have only worked in customer service for a little part of my working career and the reason is beacuse people are so aweful. I always feel like no matter what problem you have with what product no matter where you got it, the person on the other end has no clue as to your personal situation or your frustrations and frankly it's not their fault. I get so mad when people are rude, as if ruining someones day or making someone upset has somehow bettered their day or themselves as a human being. I mean please. How cool do you have to be to yell at a total stranger about something they are trying to help you with. Sorry for the rant, I know it's not exactly an answer but I totally feel you on the stupid rude people. Have a good one.

Answer 3

They tend to be rude because the customers they are trying serve tend to be rude. When people call customer service, they are usually calling because something is wrong, and because the rep is the first person they talk to about whatever's wrong, they take their anger out on the rep. Unfortunately, many people aren't very polite and it would be hard (for anyone) to remain polite when the people they are trying their best to help are not being polite.

Answer 4

Many reasons. Often, the customer asks redundant and stupid questions that could often be answered by reading an instruction manual, the box or asking their own child, as kids are more hip to most newer gadgets than most adults. Most reps are overworked and underpaid and are at bottom of the ladder and some have little or no knowledge about the item you are calling about. Finally, some do it because they can, they are anonymous individuals who are waiting for the clock to say the day or week is over.

Answer 5

That is a real contradiction in terms that a service rep be rude. Is not customer service their business?

Answer 6

I think you need to put yourself in their shoes. They have people calling them, cursing at them, yelling at them. I wonder why they are so rude? common sense dictates that reply. I worked as a gas station attendant for 7 1/2 years and when I first started their I was one of the nicest guys, but by the time I left, with all the cursing and name calling, I turned into a jerk by the time I left. Society has taught us that being rude gets us somewhere, nobody knows exactly where, but I think we should all just take a step back a put ourselves in another persons shoes before we label someone.

Answer 7

Lack of professional development training during orientation with emphasis placed on customer service and also they haven't any fear of repercussions as most people will not bother to take the time to make the formal complaint as far as corporate.

Answer 8

mostly because they get the same questions 50 times a day, and people just call without having any info ready and expect the rep to know what they are talking about. My son used to do that, He'd get people saying "my computer isn't working, fix it!"

Answer 9

Put yourself in your shoes. They have to adhere to a policy that they may not agree with. They don't make up the rules, they just have to enforce them. Plus they have to listen to people ***** and complain about stuff all day and try to fix it. Wouldn't you be chipper if you had a job like that?

Answer 10

It's the current tenor of business. I think everyone is more rude than twenty years ago.