today I had a facial done at a salon, after the facial they advice me to buy some of there products, and it was on promotion ( buy a serum and a night cream you get a foundation powder as a gift) but when I got home I open the gift and on the back of the foundation powder the EXP DATE 11 06 , Its already expired
I want to refund the products so I went back to the salon and they said they don't refund.
Is this right? I havent use or open any of the package ....
Can I get my money back??
2006-12-06 19:56:50 · 5 answers · asked by Anonymous in Beauty & Style ➔ Skin & Body ➔ Other - Skin & Body
I am sorry for you, I had the same problem, when they cheat me. You should go to the Fair Trading, they have the law to protect the buyer, consumers, and then they will give you the form to fill, and then they will resolve for you to get money back, I can not believe they treat you like that
2006-12-06 20:00:57 · answer #1 · answered by Neighbour 5 · 0⤊ 0⤋
Honey, that is why the foundation was a gift. They couldn't sell an expired product...so they give it away in a promotion, trying so get some money for it that why.
You are probably out of luck, though, on a refund for the foundation since you didn't "officially" buy it.
Also, refund polices are always at the discretion of the business. It is good customer service to have them, but they are not legally required.
In my experience, it is less expensive to take something like that back rather than risk the thousands of people Yahoo! you'll tell about the poor customer expereince you got there. That doesn't include the family & friends you'll tell that are the most likely people to NOT go to that salon.
2006-12-07 03:58:32 · answer #2 · answered by brezita 2 · 0⤊ 0⤋
If your receipt shows that you purchased the product after the expiration date then the fault lies within the company for selling it to you. I would call and speak with the manager and attempt to reach a compromise. You may be out of luck with getting the cash back, but I would hustle for atleast a free facial treatment at a later date.
2006-12-06 20:28:43 · answer #3 · answered by heathboy27 3 · 0⤊ 0⤋
You should be able to get your money back! even say you've used it & you are allergic. I used to be a beauty therapist, & I was told if you have an allergic reaction to something, legally you have to get your money back...What country are you in law may be different? Just be careful when you are in salons, they will try to make you buy as much as possible because the more you spend the more commision they make unfortunately for us costumers. Because you havent opened it you should take it back, just be strong, make a big fuss! Good luck
2006-12-06 20:07:00 · answer #4 · answered by idk 3 · 0⤊ 0⤋
If it's expired, you should demand that they at least exchange it for a product that isn't expired. Try to talk to the higher ups if they still refuse, because that's ridiculous of them.
2006-12-06 20:20:18 · answer #5 · answered by Akaiwa 2 · 0⤊ 0⤋