Our Mitsubishi HD TV purchased from Best Buy and still under warranty stopped working 5 weeks ago. Best Buy Home Service Department tells us that the part is on back order and they keep adding time as to when we will get the part and have our set fixed. We have gone from 11/3 to it will be fixed by 11/7 to 11/16 to 11/20 to 11/27 to 12/1 to 12/17 to 12/20. They also tell us that we can't request a new TV until after 12/ 20 and then we have to wait until it is approved and that could take another 2 weeks . We need Help. We feel we are getting the run around. At any rate why have a service contract if there is no service?
2006-12-06 16:10:00 · 2 answers · asked by sunny 7 in Consumer Electronics ➔ TVs
Best Buy's service center that they order parts from can take a very long time to get in a part from the manufacturer, depending on the part. Best Buy will try to give you an estimated time of when it will come in, but they don't know exactly because the service center does not give an estimated time.
Requesting a new television also goes through the service center. Best Buy must get the approval through them, so yes, it does take a while.
Best Buy will help you out because you did get the warranty. But there are policies and procedures they have to go through before they can do certain things.
2006-12-09 14:26:48 · answer #1 · answered by Anonymous · 0⤊ 0⤋
We had the same problem. It took three house calls and over a month before they finally decided the TV was unfixable. I did pitch a pretty big fit and spoke as high up as I could get, so you might try that. Once it was decided, they gave us a full refund and an apology. Be patient, they will honor their policies.
2006-12-06 16:33:41 · answer #2 · answered by hollyanna2 1 · 1⤊ 0⤋