How can I get my Nikon S4 repaired under warranty?

Question

Last October (in 2006) I bought a Nikon Coolpix S6 camera from Office Depot store in Chicago. I brought it from US to India. It worked fine for three four months but after that it stopped taking picture. I am very sure that I have not done any sort of mishandling with it. The service center says I have to send it to US to avail the warranty. They say it's lens is not working and it requires replacement.

I am not very sure what to do? Is there any surety that I would get back the camera in proper shape If I mail it to Nikon US from New Delhi, India. This was one of my most cherished buy so all timely responses are most welcome. Thank you.

Answer 1

Package it correctly, in original boxes if you have them. If not look for similar packaging there, as you remember how you unpacked it. Then pack that box inside another box with bubble wrap or styrofoam eggs/peanuts. As this should take care of accidental drops. Also remember to address both boxes incase the one inside falls out of bigger box.

Insure it and send FedEx, UPS or DHL, and ask for a return receipt. Then also get the tracking certificate so you can follow the package. It is good enough for companies like Hewlett Packard and Dell to send computers all around the world, it should work for a camera. I sent mine to New Jersey from Alsaka, so almost as far as you depending on how yours comes, and which side of US it is going to. Find out which warrenty center covers you and your location and address if you still have a US address.

Answer 2

Usually a warranty is valid only where you've bought something. That can be a state or a group of states.

For the shipment it comes handy if you should have kept the original package. Otherwise use a stable box, put the camera into an envelope of air cushion foil. The box you fill up with styropor flakes under and over the envelope with the camera. For the way back Nikon is:
- used to mail cameras
- responsible that the camera will reach you in good condition.

Answer 3

If you have a receipt with you proving when you purchased it, you should be able to get it repaired no matter where you are.

Worst case scenario is that you do have to pack it up and send it back to Nikon in the US. But, if you didn't register it with Nikon when you purchased it, you will still need to include the original receipt.

Norm

Answer 4

You may have to pack it in a DHL or UPS box and ship it to Nikon
for the repair to be carried out. The store or online facility may not be able to repair it. Make sure that there are no signs of damage or that you may have tried to repair it yourself. The repair facility will be able to tell if you have tried to repair it, which may invalidate the warranty. If it is found to be beyond economical repair, they are obliged to replace it with a similar or better model. Good luck.
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