I'm very disappointed with the services of Talk talk. I have ordered Talk talk service from May 2006: landline and "free" broadband. Landline just works (but if there is any problem - relay on God, there is no help!) Broadband is really nightmare! Keeps disconnecting every 5 minutes and there is nobody who can help you, only over the phone! There
your horror starts! You have to wait hours and listen to a terrific music before someone starts talking to you (you have to speak for short or long time explaining about your problems to probably all members of Talk talk and they will put you through to each other) and then eventually that's your lucky day if “the right adviser" doesn't hang up phone on you while you are talking but even if he doesn't he wont know how to help! Then you have to pay for all this mess because phone call to a technical support is very expensive! All technical support service advisors are in India, Malaysia and somewhere else, but not in London. So if you are not an IT engineer you won’t be able to use service you are paying for and if you want to cancel it you have to pay cancellation charge of £70. Does anyone have same problems as me?
2006-12-01 01:15:54 · 4 answers · asked by Anonymous in Computers & Internet ➔ Internet
To Robert W: This number 0800 049 5050 looks like "free help" number but this people wont deal with the technical support side of problems! They will tell you this:For technical queries, please contact broadband technical support on 0871 226 7146, Calls to this number are charged at 10 pence per minute (call charges may vary from mobile phones and other telecom operators). I know what i'm talking about!
2006-12-01 09:49:12 · update #1
It's useless. Anything that is so-called "free" is bound to have catches whether it is the reliability of connection, speed, down time, cost and efficiency of support. Talk-Talk (or is that Take-Take) have conistently been voted the worst closely followed by SKY.
Basically you get what you pay for.
2006-12-01 01:21:38 · answer #1 · answered by David Computer Guy 4 · 0⤊ 0⤋
I use TalkTalk and have no problems with it at all. Maybe it's to do with your line to the exchange - if so, then you would have problems with any ADSL connection.. even BT.
I guess that like everything - so long as it's working there are never any problems.
I am sorry to hear of your problems and hope my service continues to be good.
Incidentally their help for landlines support is on 0800 049 5050
2006-12-01 02:12:59 · answer #2 · answered by Robert W 5 · 0⤊ 0⤋
yes you wait for ever. customer services are a joke then when you do get a connection its really slow. other than that its great.
2006-12-01 01:23:28 · answer #3 · answered by Anonymous · 0⤊ 0⤋
it is pure crap
2006-12-01 01:23:30 · answer #4 · answered by Anonymous · 0⤊ 0⤋