I need to create a policy and procedure manual for the front office/ receptionist?

Answer 1

First look at her job description. Is is understandable and complete? Does is fit in with the companies mission statement? Create a list of her duties. How is she supposed to do those jobs, what are the quality standards you expect her to maintain. Make sure you include the customer service standards in regards to being the vanguard for the company. How is she or he to dress and what level of social interaction and courtesy do you expect? What is the work station supposed to look like? Include hours, emergency procedures, absences etc. Also include when she or he may be evaluated for performance and what exact things will be looked for.

Answer 2

Save yourself trouble: don't re-invent the wheel. Get on the phone to other schools like yours and request a copy of their PPP manual. Peruse the samples and adapt them to your specific situation.

I worked public relations for years and believe me, everything you can think of, somebody has already done. What's more, they are usually proud of whatever it is and are happy to share. You get lots of rich ideas and come out smelling like a rose!

Answer 3

effective... have not heard that one earlier, and that is diverse to most of the different workplace jokes... it truly is one. MEMO: A lately pregnant artwork force member has requested that we deliver this message to all in this floor: To the guy who drank the milk in the little eco-friendly tupperware field in the eighth floor refrigerator, please do no longer personal UP. I deliver my little son to artwork, and properly, that milk change into particular, in case you get my waft. i don't think of i might want to be able to face discussing rules with you if I knew who you've been, so in case you got here around the milk tasty, I advise you call your mom and tell her you want her.

Answer 4

I agree w/ the person above me. Well Said and accurate.

Answer 5

I totally agree with fancy name.