what is customer service?

Answer 1

# Understands who are the principal customers of the workforce development system. Is able to identify their needs and expectations and what constitutes positive customer satisfaction. Places appropriate emphasis on “excellence” and “speed of response” in work performance.

# Typically a bank of telephone operators (TSR's) who manage the shipping, payment, returns and product use questions from customers. Quality customer service can make or break product manufacturers.

# The way in which the brand meets its customers' needs via its various different channels (for example, over the telephone or Internet in the case of remote banking, or in person in the case of retail or entertainment).

# A primary activity associated with after-sale support to enhance or to maintain the value of the product or service.

# Customer service is the set of behaviors that a business undertakes during its interaction with its customers. It can also refer to a specific person or desk which is set up to provide general assistance to customers.

Answer 2

It's a departement in every company that sells something (goods or services). This departement handles everything that has to do with the customers - from complaints and damages, even to positive feedbacks. The customer service employees answer the phone dedicated to customers, answer to the e-mails the customers send and take care of their needs. This is the ideal status, but there are many customer service employees who are not very kind, and receive lots of negative feedback from the customers.

Answer 3

GOOD Customer service is something all business should aspire to achieve.

It begins with good, knowledgeable employees, a little training helps too.

It involves the customer being greeted politely, being given the full attention of the staff member, and having their query / suggestion dealt with accordingly, and in a timely manner.

And all by someone who should, at least appear to care...

Where have you been, on the moon?

Answer 4

The part of taking care of a customers needs other than sales or technical support.

Usually the department that handles customer complaints and questions about order status or account balance and things of that nature.

Answer 5

Ignorance towards a customer

Answer 6

The way in which the brand meets its customers' needs via its various different channels (for example, over the telephone or Internet in the case of remote banking, or in person in the case of retail or entertainment).

Answer 7

customer service can refer to any job or act in which you are assisting the public. it can also be an adjective. Like-I exhibit good customer service skills.

Answer 8

politeness, going out of the way to help the customer

Answer 9

Catering to the needs of the customer.

Answer 10

customer service is that you accomodate for their needs and that they feel good about what ever you are trying to do for them.
Here are some rules about costumer service:
1. the costumer is always right.
2. if the costumer is wrong, please read rule one.