what is the best requirement for a call center agent?

Answer 1

Have a good voice and a lot of patience. You'll deal with many idiots.

Answer 2

There are a lot of vitally important requirements for a call center agent.

1) Patience. You are going to get yelled at and dumped on by people whether or not it's your fault they didn't get the product they want or it came looking nothing like the catalog.

2) Strong listening comprehension skills. You need to be able to recall what customers said, especially if you inevitably need to speak to a supervisor about their situation.

3) The desire, ability, willingness, and the follow-through to make notes of what you told a customer or what their needs are. If another rep has to deal with your customer and you didn't take notes, the customer has to waste time re-explaining everything.

4) Empathy. The ability to put yourself in the customer's position can diffuse some situations before they explode.

5) Good telephone manner. This is probably the most obvious one, but you'd be surprised at some of the people who worked at one call center where I did.

Answer 3

Patient Listening - do not be quick to jump in and OH YEAH I KNOW WHAT YOU NEED - hear what the caller is saying so that you can address their issues correctly

Shopping network Customer Service for 6.5 years

Answer 4

the ability to remain calm when being screamed at for something that is not your fault

Answer 5

patience
understanding the situation
good telephone manners

Answer 6

A very thick skin.

Answer 7

a lot of patience

Answer 8

good computer skills and good communicating skills.

Answer 9

persistance