my phone only rings once and callers say it rings once and goes blank or gets static-y? possible problems? thx

Question

just started or was just noticed this morning. I have an internet connection that is split with the phone line. It isn't a cordless phone. my friend thinks it may be the internet interfering, however, i've had the internet hooked up for months and never had this issue. I don't know if it is the phone, though I doubt it. I switched the phone cord just in case it had any possible breaks or tears. My guess is that it may be something externally rather than something in the house. any info would be appreciated. thanx.

Answer 1

This could be wiring inside your house or on the phone company's end. In either case, it sounds like you have a condition where the fault only occurs when the phone is ringing. Because ring voltage is much higher than regular operating voltage, it can sometimes exacerbate problems that ordinarily don't show up. Water or corrosion in an exposed outside phone jack is notorious for causing a problem like this.

If you have a DSL modem on your phone line, your friend may be right. However, the best way to figure this out is to disconnect everything from the phone jacks in the house and try calling the home phone from a cell phone or other landline phone. If the problem goes away, something attached in the house is the problem. Reattach one device at a time and make a test call to the home number after attaching each one. When the problem recurs, you can be pretty certain that you found the "problem device". Also, if you are using a DSL modem, test the filters used on each phone or non-DSL device separately from the device itself. It is more time consuming, but this way you can determine if the problem is merely a bad filter.

If you disconnect everything from inside the house and the problem still occurs, go to the telephone box on the outside of your house. The box will be marked "TELEPHONE NETWORK INTERFACE" or something similar. You will need a screwdriver (usually a phillips head) to open the "customer access" side of the box. Be sure that you do this with dry hands, and when possible, in a dry environment. It is very unlikely that the voltage on a phone circuit will harm you directly, but if you are on a ladder to access the box, you could easily get zapped enough to knock yourself off.

Once you have opened the box, you will see what looks like a regular phone jack inside the box. Your entire house is basically plugged into this "jack". Unplug the plug that is plugged into this and plug in a known working phone. Remember to put in a known working DSL filter inline with the phone if you have DSL service. If the problem is still there, at least some part of the problem is on the phone company end. If the problem disappears, then it is pretty certain that the problem is in your house wiring. Typically the house wiring is the homeowner's responsibility, unless you have the wiring service plan from the phone company.

If you have any other questions, feel free to contact me directly. Good luck!

Answer 2

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This looks like it would be a fun trouble to get into. First make sure your phone is not call forwarded, simply pick it up and dial 73# or *73 which ever is appropriate. I have more questions than answers at this point. Can you dial out without any problems? Do you hear static or a hum on the line? Are you in a house or an apartment? Is your phone cordless or corded?

Answer 3

Ring once disconnect. Usually this happens when the line card for you phone decides to crap out. My suggestion contact the phone company and have them run a Diag on the line.

If you can still place calls out then most likely thats the problem if it was a short or moisture on the line you'd most likely have problems making and recieving calls. Also see if it is just your friend having problems or if it is all incoming calls.

You also might want to check if it is call forwarded any where. well hope that helps

Answer 4

Your friend doesn't know what he is talking about. Ignore him.

Call your phone company's repair service. Most likely it is an outside problem especially if you have had a storm or a lot of rain lately. It sounds like there is a problem in the outside lines that is causing the line card to fail in the central office, although it needs to be tested. It is probably not in your wiring or your equipment, and you should call the repair number so they can fix it.