2006-11-20 13:11:05 · 13 answers · asked by shasha 5 in Society & Culture ➔ Etiquette
yes customer service has gotten worse....why i have no idea....i don't know what's wrong with clerks and cashiers these days, but they are so rude!!.....they don't smile or say hello or please or thank you-not even when you greet them first....to me it is inexcusably rude to ignore some-one when they say hello or thank you, yet that is consistently what happens....i don't get it at all....it's not like i expect a cashier to kiss my butt or anything, but i would like some basic minimal courtesy
2006-11-20 15:35:01 · answer #1 · answered by SNAP! 4 · 1⤊ 0⤋
Yes, customer service has gotten worse.
Having worked retail, I know that companies do their best to train people to give the best quality of service to the customer to retain and gain business. Even in the training, they impress upon them that the revenue and profit is shared by product pricing and the customer service that is received.
What tends to happen is that some of these cashiers are overworked and definitely underpaid. This, however, is not the customer's fault. Workers find that their co-workers tend to get lazy, do not pull their share of the work load and/or do not show up for work consistently. This causes a major shift to the schedule and if the manager isn't prepared with someone who can come in on the fly, so to speak, the long lines begin. Retail is and always has been a sales position revenue generated business. So the stores cannot just have a slew of workers hanging around waiting to disperse long lines. Many stores work the schedule around the peak hours of heavy customer congestion. Sometimes this strategy does not work when there is that one person calling in sick at the last minute right before his shift and the rest of the crew has to make up for that lack of personnel.
Overall, if a person is in the customer service business, he/she should be prepared for an unseemly world of ups and downs due to dealing with the public.
For the girl that thinks customer service is so bad in the US that they've had to outsource to other companies, you should know that this is because of MONEY and labor. It is cheaper to outsource to India, China, etc. Companies learned that they could save money by sending their service CALLS to those countries. However, more and more have found that those countries have "English-speaking" issues and cannot be understood by the customers - so they have had to rethink that process. Customers can take rude people more than they can take someone who cannot understand their problem due to their inability to speak good English.
2006-11-20 19:25:23 · answer #2 · answered by terryoulboub 5 · 0⤊ 0⤋
I know that insurance companies customer service is much worse. When I was doing customer service many years ago, we wouldn 't think of saying some of the things these people do to customers or hang up on them. We always got the answer the customer was looking for so they wouldn't have to call back, either. Seems no one wants to go the extra mile today.
2006-11-21 04:55:46 · answer #3 · answered by Big Bear 7 · 0⤊ 0⤋
No, companies are either great or horrible about hiring customer support. Usually a few phone calls determine which a company is because there's always a few people lagging or ahead in proper customer support.
It's a good idea on a customer's part to write to a company in which you received bad service. At the least you'll have unloaded your frustration and in the case of worthwile companies, they usually offer some sort of consolaton (coupon, free sample, etc). Someone I know (not one of those friend of friend things), did end up getting someone fired and an even better job when they were hunting for one because the fired person treated them like dirt.
2006-11-20 13:26:50 · answer #4 · answered by erythisis 4 · 0⤊ 0⤋
I must agree w/tucson. Customer demands more from employe.People nowadays are very impatient as well....Many Americans are used to that customer's always right rules when they can't have it their ways they will raise hell. I worked in a restaurant for 16 yrs and I've seen it all. People wants more than what they paid for. Everyday I have to deal with customers...Someone is always complaining. If the food isn't great than why do I see them coming back at least once or twice a wk. If it wasn't b/c my family owns the restaurant I would never be in the business.... What I am trying to say is if you want people to be polite, friendly than you must do the same to start off. You treat people the way you want to be treated. Simply as that.
2006-11-20 14:40:23 · answer #5 · answered by uniqaznmeg 3 · 1⤊ 1⤋
It has gotten worse because we live in a society with low standards. Basically, people walk around with a sense of entitlement instead of self-respect, so rather than doing the best they can (at anything) they put in the least amount of effort and accept that it just has to be "good enough". It really is a sorry state of things.
2006-11-20 13:22:05 · answer #6 · answered by angel444 3 · 1⤊ 0⤋
I basically appealed 2 violations!!! the 1st one, no reason became into given. i think of it could have not had an answer. Which I understand is seen a contravention yet don't understand why the asker is held to blame for no solutions, it is totally out of their administration! the 2nd became into for a question that became into resolved over each and every week in the past. I asked "Why do incredibly some female avatars take pictures of themselves from above finding down their shirts?" and the violation reason became into CHATTING!!!!! What the...... yeah I appealed it! I anticipate little or no if any substitute on the 1st one. the 2nd I a minimum of anticipate a by clarification if certainly it is no longer overturned!!!
2016-12-10 12:46:28 · answer #7 · answered by ? 4 · 0⤊ 0⤋
Yes. Customer service in the U.S. is getting so pathetic that some large companies are already routing phone calls overseas (India, Philippines, Costa Rica etc.) to handle customer issues.
2006-11-20 16:05:49 · answer #8 · answered by Anonymous · 0⤊ 1⤋
Customer service has gotten worse, but so have the customers.
2006-11-20 13:23:37 · answer #9 · answered by ihave5katz 5 · 1⤊ 1⤋
The answer to this and many other questions is that these people did not receive the kind of social and life training skills that they should have AT HOME from --THE PARENTS. If they did then they were incorrigible enough to not pay attention. Parents have a responsibility to teach the kids proper behavior. Sadly, many cant or don't.
2006-11-20 13:21:07 · answer #10 · answered by rcsanandreas 5 · 0⤊ 1⤋
It did not get worse. The people they hire did.
MOST of the applicants cannot pass the drug test.
The ones that do pass the drug test, cannot get to work on time.
The ones who are working, dropped out school as soon as it was
legal for them to do so.
And what did they learn in school, while at school?
How NOT to dress.
How NOT to bring books, paper, pencils to school.
Constantly talk about, dream about, being an entertainer.
Bill Cosby was right.
2006-11-20 13:17:07 · answer #11 · answered by Anonymous · 1⤊ 0⤋