I work at a hotel (this is my one year anniversary) and trusted this frequent guest who told his friend he could get a cheap room under his name. He did. I only got the frequent guest's credit card over the phone to guarantee the reservation and his friend was to pay cash at check-out. Well, he didn't but he did leave. I think he was responsible for his friend so I charged the frequent guest's credit card. Do you think it could be disputed and won on his behalf? Do you think I should still work here?
2006-11-19 22:34:39 · 11 answers · asked by Brennus 2 in Business & Finance ➔ Careers & Employment
If someone gives their credit card number as security, they know there is a chance that it will be used if their friend does something like that.
2006-11-19 22:38:59 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I am an a assistant manager at at motel and in this case if you didn't change the form of payment at check in and you didn't collect payment at check in then that was your fault however the frequent guest did leave his credit card for guarantee of payment and that is what you did.He can dispute it but he won't win.He lefted the number knowing that if the guest didn't cancel the reservation he would be charged. Of course you should still work there. your mistake was not insuring that the guest change his payment. was there a note saying that he would pay cash at the time of check in? at our hotel a guest can not check in with out paying the cash first, they can change the form of payment ot check out but the credit card is there to insure payment if they don't.
2006-11-19 22:46:11 · answer #2 · answered by autumnbrookblue 4 · 0⤊ 0⤋
Looks like that's one lost friendship! I don't see how the charge could be reclaimed. He trusted this guy enough to give you his credit card info, you have the right to use it if necessary. If the card-holder had been the guest and forgotten to pay, you wouldn't have any problems charging the card, would you?
You could maybe contact the credit card holder and inform him that you've been forced to make this charge because his so-called friend is a weasel.
2006-11-19 22:49:09 · answer #3 · answered by CarolineMary 2 · 0⤊ 0⤋
I think you did the right thing. By giving you his credit card number the frequent guest guaranteed payment.
2006-11-19 22:37:53 · answer #4 · answered by tumbleweed1954 6 · 1⤊ 0⤋
if the friend made the reservations on his card and his friend didnt pay the bill then it should be expected that his card would be billed. I think you did the right thing. When you make reservations on a credit card there is a resonable expection that if cash is not paid then the card will be charged.
2006-11-19 22:42:00 · answer #5 · answered by mommyblues78 4 · 0⤊ 0⤋
Bottom line is the credit card was REQUIRED to reserve AND assure payment. You did the right thing in MY opinion. As far as still working there is up to yu unless they fired you for doing your job...??? If they did GO get unemployement and find a job that you like.
2006-11-19 22:41:12 · answer #6 · answered by hoteverett2000 1 · 1⤊ 0⤋
Don't worry about it, the man gave the credit card # as a guarantee for payment. It's common. let the man collect from his Buddie. Hell no don't quit.
2006-11-19 23:08:55 · answer #7 · answered by BONES 4 · 0⤊ 0⤋
yes i would charge the credit card, and let the friends work it out between them. no i would not quit my job, but i would not do it again.
2006-11-19 22:40:51 · answer #8 · answered by ftisinc 1 · 1⤊ 0⤋
his credit card will pay for the charges
2006-11-19 22:36:50 · answer #9 · answered by ? 7 · 1⤊ 0⤋
The guy that gave the CC # for his friend is responsible, he made the deal, he put up his CC for his friend, he spoke for his friend's "word" by saying "He'll pay cash at check out time", his friend defaulted on his "WORD" to pay at check out time, so it goes on the guys "C.C"..... What ?, YOU'RE GONNA TAKE THE HIT ? I don't think so ! I don't think that they can dispute it because he gave his CC# to insure payment, in case of default, his friend "BAILED" on him, he should have picked his friends more wisely ! nuff said !
2006-11-19 22:44:36 · answer #10 · answered by Anonymous · 0⤊ 0⤋