Orange mobile contract problem re length of contract - any good ideas?

Question

When i upgraded my phone last January i signed a new contract for 12 months. I did this in an Orange store. I wanted to take up their existing customers get same deals as new customers offer but they are saying i signed up for an 18 month contract.
I have been to the store who 'promised' to find my original paperwork but haven't either phoned me to say they found it or sent me copies, the store won't return my calls (i don't live near the store anymore so can't really go back again). I've also called 150 Customer Services (who say the stores are nothing to do with them and they can't help).
Any ideas about how i can sort out my contract, who do i complain to if the store won't speak to me and its 'nothing to do with' customer services? I don't even want to stay with Orange anymore.

Answer 1

keep fighting my love dont give up same thing has just happened to my daughter she kept going and now they have sorted it out and she just got a new contract for 12 months and a new nokia 6111 in limited sky blue colour from orange with orange it depends who you talk to on the day i have had problems on pay as you go too some of the people will go out of their way to help others stick to what is in the job description keep ringing them different times of the day talk to more of them and good luck honey xXx

Answer 2

Whatever you do please do not follow the advice of the first person. Instead of taking you to court the most common action by a phone company or any other utility company is to "sell on" your debt to a collection agency. This is recorded against your credit history and can adversely affect your chances of getting credit in the future. Your best bet would be to call Customer Services and ask for the address of their complaints department (you can probably find this on the orange website if you don't want to talk to them). Write a letter to the complaints department and post it recorded delivery (so that you have proof) explaining that you took out a 12 month contract and that you do not intend to be held to a longer period. Most times this is the point at which the company will fold and agree to cancel the contract. If not, or if they find evidence you have signed an 18 month contract then you should be aware that after a certain period (normally 6 months) you are entitled to downgrade your contract to the lowest tarriff (normally around £10). You can then pay out the rest of the contract and chalk it up to experience.

Answer 3

You should contact Orange once again.
Toll Free number is:
07973 100 150
Make a habbit of talking to their customer care number once a day.and realise them that you suffers a lot due to orange and the store from where you had bought that stupid thing.
never Loose your heart as :
Half the battle is won if you keep the confidence of winning it!

Answer 4

Yes your father can take the contract out for you and you can use your own bank details for the direct debit from the start. Then when you turn 18 you can call them and ask for an 'account transfer' to put the contract into your name (acceptance subject to a credit check in your own name). Hope this helps =)

Answer 5

you will need paper works to read the terms..... write to the store!!! or call 1st thing (or last thing) 9am when they open!!!! they have been crap wouldnt allow me to transfer my orange pay as you go number orange contract!!,... i lost a very good number!!!

try again ring 150 and say you wanna speak to a manager or supervisor! they might take you seriously!! or say you will disconnect¬+!!

Answer 6

if it was me i would cancel me direct debit if u are certain it was a 12mth contract u signed, if they get funny id tell them to tke me court if they cant find the paper wrk then they have no legs to stand on, also try get a letter of confirmation that the paperwork has dissapeared