we paid 4 a shed, went to pick up 2 weeks later and they have sold it to someone else! where do we stand?

Question

we went in a few weeks ago to pay, we told them couldnt pick it up until arranged transport - have been phoned since 2 times to tell us its ready to collect which we told them we would pick up today. We went with trailer today to colect and they say one of their staff has sold it to another person - they dont have it in stock anymore and we need it asap as moving - where do we stand legally etc????

Answer 1

You ask where you stand, legally. One answer to that is that (unless you agreed otherwise at the time), title to the shed passed to you when you paid for it. It became your property, still is your property, and you could recover it from the people who now have it, if you can find them.
However, we aren't dealing with something unique, irreplaceable and valuable, like an Old Master painting, so that isn't really a remedy worth pursuing. A better answer is to pursue your remedies against the supplier. If you can buy the same model of shed (or an equivalent one) elsewhere, but only at a higher price, then you are entitled not simply to a full refund, but to the extra you have had to pay, and any further losses you incur as a result of their mistake.
Again, though, if they will give a refund but refuse to pay anything more, the amount involved probably won't be worth all the hassle.
Remember that lawyers welcome people who have the wherewithal to pursue matters of principle. I certainly did, until I retired.

Answer 2

You have paid for it....I assume you have a receipt? At the very least they need to give you back your money or arrange to get you another shed. If they refuse, then you have the legal right to take them to court as you bought the merchandise and paid in full.

Answer 3

you need to get a refund if you have not already done so, then take your business elsewhere or ask them to make it right by giving you then next expensive one for the same price. It's only right. They should not have sold it and that is more than likely what the courts would agree with if you take them to court and then you can ask for your money back, your cost if you had to hire someone to go get it plus atty fees and court costs.

Answer 4

you are entitled for a full refund or a shed of a similar quality/price. you may be able to get some sort of compensation for the time that you will lose waiting for another shed but i would simply ask them to provide you with an upgraded version

Answer 5

as u have entered a contract with the shop by law they should provide the item paid for i.e. your shed or give you a full refund if they dont threaten to take them to court and to get the press involved

Answer 6

If they returned your money, no legal basis worth a law suite. Check the Morgan storage building web site they ship and deliver, good luck

Answer 7

They have to refund your money talk to them nicely and ask for a refund if they don't give it tell them you are taking the matter further and get legal advice.

Answer 8

I think you will find if you have a valid receipt then the company is obliged to rectify the problem as this could be in breach of your statutory rights maybe.

Answer 9

you need the correct reciept.You will be entitled to your money back and compensation for all your trouble and expences.This is technically theft.Make sure you speak to the manager first. Tell him/her you will take matters further if not sorted sooner rather than later.

Answer 10

As long as you have proof of payment and the order form the compoany has to by law replace this missing article